Bright Antwi
Dacula,GA
Summary
Highly motivated and results-oriented Solution Engineer with 13 years of experience in technical consulting and network solution design professional with robust track record in delivering impactful results. Adept at collaborating with teams to drive projects from inception to completion, ensuring flexibility and reliability in varying circumstances. Skilled in problem-solving, systems integration, and client engagement, with focus on achieving optimal outcomes. Recognized for excellent communication and analytical skills, contributing to high-performance environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Enterprise Solution Engineer
Spectrum Enterprise
01.2015 - 09.2024
- Partnered with cross-functional sales and Operation teams to develop pricing and return on investment analyses for client.
- Contributed to successful project implementations by developing detailed technical documentation and providing training to internal teams.
- Conducted process improvement meetings to solicit, clarify and document business technical requirements and proposed strategic, cost-effective solutions that addressed the client specific business needs.
- Engage with customers to comprehend network needs and develop strategic, cost-effective solutions
- Delivered comprehensive technical support to client, ensuring prompt resolution of issues and increased client satisfaction levels.
- Automated data collection activities to increase productivity, boosting productivity 85%.
- Maintained 99% uptime by designing disaster recovery solutions.
Advanced Services Technician
Time Warner Cable
03.2010 - 08.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Developed customer-specific documentation for equipment and automated task workflows using Power Automate to enhance operational efficiency
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Configured and maintained a variety of network devices, including Cisco, ADVA, Juniper, and Alcatel, to ensure reliable service delivery
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Fiber Services Technician
Time Warner Cable
05.2002 - 08.2010
- Installed, configured, and maintained advanced telecommunications equipment (Alcatel-Lucent, Adva, Juniper, Cisco) Ensuring seamless integration and optimum performance.
- Executed complex installations of business class video, internet, and phone services utilizing coaxial technology
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Education
Associate of Science - Information Technology.
Antelope Valley College
Lancaster, CA06-2006
Skills
- Network Architecture Design
- Network Device Configuration
- Network Infrastructure
- Analytical Problem Solving
- Detail-Oriented Approach
- Proactive Maintenance Strategies
- Client Interaction
- Multitasking and organization
Certification
- Google Cybersecurity professional certificate
Timeline
Enterprise Solution Engineer
Spectrum Enterprise
01.2015 - 09.2024
Advanced Services Technician
Time Warner Cable
03.2010 - 08.2015
Fiber Services Technician
Time Warner Cable
05.2002 - 08.2010
- Google Cybersecurity professional certificate
Associate of Science - Information Technology.
Antelope Valley College
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