Summary
Overview
Work History
Education
Timeline
Generic

Briza Molina-Castillo

Gainesville

Summary

Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Bilingual CX Associate

AnywhereWorks
01.2024 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Maintained high-quality service standards with consistent adherence to company policies and procedures.
  • Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
  • Answered incoming calls, greeted callers, provided information, and transferred calls to appropriate parties.
  • Maintained a high level of customer service through a friendly and polite demeanor.

Logistics Coordinator

Syfan Logistics
09.2022 - 12.2023
  • Responded to customer inquiries and provided accurate information about products and services via live chat
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information
  • Analyzed customer requirements and provided customized logistics solutions
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Receptionist Assistant

Highlands Dentistry
05.2019 - 09.2022
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments and meetings
  • Maintained confidentiality of sensitive data to protect customer and business information
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

High School Diploma -

Georgia Cyber Academy
Atlanta, GA
05.2019

Timeline

Bilingual CX Associate

AnywhereWorks
01.2024 - Current

Logistics Coordinator

Syfan Logistics
09.2022 - 12.2023

Receptionist Assistant

Highlands Dentistry
05.2019 - 09.2022

High School Diploma -

Georgia Cyber Academy

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Briza Molina-Castillo