Brinea Shelton
Atlanta
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. outstanding computer skills and telephone etiquette.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
01.2023 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Assisted with crowd control during large events held at the facility.
- Reported safety hazards for remediation response.
- Searched individuals and baggage for weapons and other prohibited items.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Assistant Teacher
THE LEARNING ACADEMY
08.2021 - 03.2022
- I do worksheets and activities with the children
- Diaper and pull ups changes, also while making sure the other children are using the restroom
- Clean up after lunch and snack also at the end of the day I deep clean the classroom before closing
- Read to the children during circle time
- Make sure the kids are split up in groups and playing fairly.
- Supervised small group activities.
- Collaborated with other staff members to ensure student success.
- Maintained accurate records of student attendance and grades.
- Attended faculty meetings as requested by the lead teacher.
Customer Service Representative
CGS Inc
12.2020 - 05.2021
- This was a work from home job working with T-Mobile and sprint in the tech department
- Fixing customers data problems on their devices and letting them know about the merge with sprint and T-Mobile
- Transferring customers on the T-Mobile network but still having sprint billing unless they wanted to fully migrate over to T-Mobile
- Letting the customers know about the towers down in their area or checking the coverage and putting out a ticket if needed
- Checking the customers’ bills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Gathered customer feedback through surveys and used the data to improve customer service.
Receptionist
Great Clips
05.2019 - 01.2020
- Greet the customers and check the customers in.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Cashier
JCPenney Company
07.2018 - 01.2019
- Make sure I greet the customers.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
Northland High School
Columbus, OH01.2018
Skills
- Identification Verification
- Detail Oriented
- Call center experience
- Call Management
- Document Management
- Complex Problem-Solving
- Customer Service
- Data Entry
- Microsoft Excel
Certification
- Certifications in being an esthetician and also a High school graduate.
Timeline
Security Officer
Allied Universal Security Services
01.2023 - Current
Assistant Teacher
THE LEARNING ACADEMY
08.2021 - 03.2022
Customer Service Representative
CGS Inc
12.2020 - 05.2021
Receptionist
Great Clips
05.2019 - 01.2020
Cashier
JCPenney Company
07.2018 - 01.2019
High School Diploma -
Northland High School
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