Briona Murray
Rincon
Summary
Retail operations leader with 14+ years overseeing sales and service operations across multi-department teams of 250+ associates. 15 years of consistently successful experience in retail environments, with the last 10 years in leadership roles. Delivered a $2.7M shrink reduction YOY through disciplined inventory controls and process improvements. Coached and developed 4 internal leaders, fostering inclusive culture and high-performance teams. Aligned site performance with strategic KPIs, driving 20% improvement in execution and reporting accuracy. Achieved tremendous results in every position-rated at the highest level on most performance reviews. Well versed in customer service, customer engagement, community outreach, and all aspects of the customer experience. Proficient in operations management, inventory control, order fulfillment and merchandise management. Extensive experience in hiring, onboarding, training, team building, culture, engagement and leadership development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food & Consumables Coach
Walmart
Pooler, GA
01.2025 - Current
- Hand-picked to oversee all Food and Consumables operations in a 187,000 square supercenter that is classified as “complex” by Senior Leadership
- Oversee Fresh operations with focus on quality, availability, safety, and end-to-end customer experience
- Achieved a shrink reduction YoY by 137 basis points through waste management improvements and inventory accuracy routines. (1.99% actual vs 3.36% planned)
- Delivered compliance and food safety outcomes through rigorous process standards
- Increased inventory accuracy, elevated labor efficiency, and strengthened Fresh routines by 22%.
- Executed 100% of modular and seasonal sets on schedule, ensuring consistent store readiness
- Monitored service trends and performance metrics to identify improvement opportunities and drive site targets
General Merchandise Coach
Walmart
Pooler, GA
01.2010 - 01.2025
- Led total GM operations—including sales, inventory, and logistics—for teams of 250+ associates
- Delivered a transformational $2.4M shrink reduction (FY24–FY25) through disciplined inventory controls, leadership coaching, and system accuracy improvements.
- Strengthened price integrity by 15% and optimized freight processes to improve in-stock performance
- Improved total-store execution scores by 20% through accountability and cross-functional process alignment
- Successfully developed internal leadership and coaching programs, promoting 4 high-performing Team Leads
- Instituted customer-focused processes and communication standards to enhance end-to-end customer satisfaction
- Provided key contributions that grew the store’s total annual sales from 119M to 130M-highest achievement in the market out of 11 stores
- Partnered with other senior managers in the building on a major building remodel; served as a point of contact for contractors
Education
Associate’s Degree - Science and Arts
University of South Carolina – Salkehatchie
Skills
- Led the creation of talent development programs to cultivate future leaders Oversaw succession planning initiatives to promote organizational continuity Fostered strategic partnerships across departments to enhance collaboration and productivity
- Led initiatives to enhance operational processes and elevate site management standards Oversaw resource utilization improvements through the implementation of waste and inventory control measures Drove significant process optimization efforts that fostered operational excellence
- Led the implementation of service initiatives that elevated customer satisfaction levels Drove enhancements in service operations by aligning with strategic sales management efforts Cultivated teamwork to significantly enhance the overall customer experience
- Drove operational efficiency improvements by leveraging data and financial analysis to enhance KPI management Oversaw the development of budgeting and reporting processes that optimized operations Led labor planning and workflow execution initiatives to achieve organizational objectives
Certification
Food Safety & Compliance Training
Accomplishments
- Rated High Performing amongst my peers
- Black Friday Champion- Leading end-to-end planning and execution for the company’s highest volume sales event, delivering peak-day readiness, operational stability, and strong customer experience under extreme demand
- Market Fresh Champion(11 Store Market)- Selected to lead and mentor peers across 11 stores, driving best-practice adoption, inventory accuracy, food safety compliance and Fresh execution excellence at Market level
Timeline
Food & Consumables Coach
Walmart
01.2025 - Current
General Merchandise Coach
Walmart
01.2010 - 01.2025
Associate’s Degree - Science and Arts
University of South Carolina – Salkehatchie