Brionna Warren
Atlanta
Summary
Recent Criminology graduate with an extensive background in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Security Officer
Dynamic Security Inc
Atlanta, GA
02.2025 - Current
- Conducted regular patrols, identifying and addressing potential security risks.
- Monitored premises, ensuring safety and security of personnel and property.
- Verified photo IDs for entry privileges.
- Welcomed staff and visitors, facilitating smooth entry at facility entrance.
Prison Education Intern
Prison Education
Carrollton, GA
10.2025 - 05.2026
- Developed and implemented educational curricula tailored for incarcerated individuals.
- Facilitated workshops to enhance critical thinking and problem-solving skills among students.
- Collaborated with correctional staff to ensure a supportive learning environment.
- Evaluated student progress and provided personalized feedback for improvement.
- Coordinated resources and materials to support diverse learning needs within the program.
Service Desk Representative
University of West Ga
Carrollton, GA
08.2024 - 05.2026
- Primary point of contact for student residents for technical and housing concerns
- Ensured quick resolution of concerns to enhance resident satisfaction.
- Maintained professional tone and demeanor while resolving technical and housing issues
- Documented incidents and follow-up reports to ensure accurate tracking of service requests
- Maintained accurate records of service requests and resolutions in databases.
Paraprofessional
Carver Steam Academy
Atlanta, California
07.2023 - 01.2024
- Implemented individualized education plans for students with diverse learning needs.
- Provided collaborative support to special education students in grades 9-12, fostering an inclusive learning environment.
- Assisted teachers in classroom management and student support activities, contributing to a positive classroom atmosphere.
- Built strong relationships with students, families, faculty, staff, and community stakeholders to enhance support networks.
- Developed skills in organization, leadership, and team building through various collaborative projects.
UI Claims Examiner
Georgia Department of Labor
Atlanta, GA
05.2022 - 07.2023
- Reviewed unemployment benefit claims for compliance with state regulations, ensuring accurate processing.
- Analyzed documentation to assess eligibility for various claim types, facilitating timely claim approvals.
- Investigated and resolved fraud and non-fraud overpayment cases to uphold program integrity.
Education
Bachelor of Science - Interdisciplinary Studies-Forensic Science & Crim
University of West Ga
Atlanta, GA05-2026
Associate of Applied Science - Criminal Justice
American Intercontinental University
Atlanta, Ga01-2024
Skills
- Confidentiality
- Integrity
- Punctuality
- Team collaboration
- Training and mentoring
- Critical thinking
- Conflict resolution
- Communication skills
- Multitasking and organization
Accomplishments
Honors College Award Recipient
Student Achievement Award x2
Timeline
Prison Education Intern
Prison Education
10.2025 - 05.2026
Security Officer
Dynamic Security Inc
02.2025 - Current
Service Desk Representative
University of West Ga
08.2024 - 05.2026
Paraprofessional
Carver Steam Academy
07.2023 - 01.2024
UI Claims Examiner
Georgia Department of Labor
05.2022 - 07.2023
Associate of Applied Science - Criminal Justice
American Intercontinental University
Bachelor of Science - Interdisciplinary Studies-Forensic Science & Crim
University of West Ga