Summary
Overview
Work History
Education
Skills
Timeline
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Brisa Luna Freeman

Dalton

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

2
2
years of professional experience

Work History

Receptionist

Flawless Aesthetics
04.2024 - Current
  • Served as the first point of contact, providing exceptional customer service and ensuring a positive brand experience for all clients and visitors.
  • Developed strong communication skills through direct interaction with diverse clientele
  • Responded to inquiries from callers seeking information.
  • Answered incoming phone calls, responded to emails, and scheduled and managed appointments per staff and clients’ schedules.
  • Processed payments, managed billing inquiries, and ensured financial transactions were accurately recorded and documented.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Server

Firebirds Wood Fired Grill
08.2023 - 04.2024
  • Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and repeat visits.
  • Promoted daily specials and upsold menu items by highlighting value and flavor, contributing to increased sales.
  • Supported the restaurant’s brand image through professional appearance, communication, and attention to detail.
  • Collaborated with team members to ensure smooth operations and a consistent guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Science - Marketing and Sales

Colorado Christian University
07.2025

Skills

  • Bilingual
  • Effective Team Collaboration
  • Microsoft Office Suite
  • Administrative support
  • Social Media Marketing
  • Multitasking
  • Time management
  • Organization skills
  • Data entry
  • Telephone skills

Timeline

Receptionist

Flawless Aesthetics
04.2024 - Current

Server

Firebirds Wood Fired Grill
08.2023 - 04.2024

Bachelor of Science - Marketing and Sales

Colorado Christian University

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Brisa Luna Freeman