Dynamic professional with extensive experience in customer engagement and event planning, notably at MAC Cosmetics. Proven track record in enhancing client satisfaction through personalized service and strategic marketing initiatives. Skilled in team training and product knowledge, consistently achieving high customer retention and loyalty. Adept at managing operations while fostering strong vendor relationships.
Overview
11
11
years of professional experience
Work History
Counter Manager
MAC Cosmetics
10.2022 - 05.2023
Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
Developed strong relationships with clients, resulting in repeat business and referrals.
Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Salon Owner/Operator
BK Artistry
03.2016 - 05.2021
Create an ongoing clientele while maintaining the highest standards.
Provide gel manicures and pedicures.
Maintain the safety and sanitation of the salon.
Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
Increased customer retention through exceptional service and consistent follow-up communication.
Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
Event Planner
Blonde Ambition Productions
12.2011 - 12.2019
Creating and.
Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
Coordinated schedules and timelines for events.
Conferred with event staff at event site to coordinate details.
Coordinated with participating vendors during event planning.
Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
Managed event logistics and operations.
Performed event coordination for larger parties and gatherings.
Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
Performed face-to-face meetings to finalize contract for services and event details.
Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.