Britani Jennings
Duluth
Summary
Adept at enhancing inventory accuracy and customer satisfaction, my tenure at McKesson showcased my ability to reconcile discrepancies and streamline operations. With a keen attention to detail and strong teamwork skills, I improved productivity by training teams and managing inventory control, contributing significantly to operational efficiency and customer service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inventory Specialist
McKesson
03.2022 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Material Handler
McKesson
08.2021 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Problem Solve Specialist
Amazon Fulfillment Center
05.2019 - 08.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
- Reviewed production processes and identified potential quality issues.
Assistant Store Manager
Charlotte Russe
11.2015 - 01.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Lane Bryant & Cacique Retail Stores
03.2014 - 11.2015
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Part-time Sales Lead
Lane Bryant & Cacique Retail Stores
11.2013 - 03.2014
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Sales Associate
Lane Bryant & Cacique Retail Stores
08.2012 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Ashley Stewart
10.2011 - 08.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Charlotte Russe
08.2010 - 09.2011
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Crew Members
Chick-fil-A
08.2006 - 08.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Psychology
Clark Atlanta University
Atlanta, GASkills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory tracking
- Shipping and receiving
- Cycle counting
- Inventory reconciliation
- Basic math
- Audit processes
- Error adjustments
- Discrepancy resolution
Certification
- Lean Six Sigma Yellow Belt Certification - IASSC Lean Six Sigma Yellow Belt.
- Hazardous Materials Certification (HazMat) - Department of Transportation (DOT).
Timeline
Inventory Specialist
McKesson
03.2022 - Current
Material Handler
McKesson
08.2021 - Current
Problem Solve Specialist
Amazon Fulfillment Center
05.2019 - 08.2021
Assistant Store Manager
Charlotte Russe
11.2015 - 01.2017
Assistant Store Manager
Lane Bryant & Cacique Retail Stores
03.2014 - 11.2015
Part-time Sales Lead
Lane Bryant & Cacique Retail Stores
11.2013 - 03.2014
Sales Associate
Lane Bryant & Cacique Retail Stores
08.2012 - 11.2013
Sales Associate
Ashley Stewart
10.2011 - 08.2012
Sales Associate
Charlotte Russe
08.2010 - 09.2011
Crew Members
Chick-fil-A
08.2006 - 08.2008
Psychology
Clark Atlanta University
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