Britney Stuart
Columbus ,GA
Summary
Adept at employee training and customer service, I significantly enhanced team performance and service quality at Zaxbys Restaurant. Leveraging skills in workplace safety and active listening, I developed comprehensive training programs, leading to measurable improvements in food safety and customer satisfaction. My approach combines mentorship with continuous improvement, fostering professional growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Crew Trainer
Zaxbys Resturant
03.2023 - 01.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
Front Desk Receptionist
Royal Anchor Tattoo Parlour
01.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Sandwich Maker
Firehouse Subs
02.2017 - 10.2017
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
Secretary
Pops Handyman Service
01.2012 - 02.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
GED -
Columbus Technical College
Columbus, GA2022
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Team leadership and supervision
- Cleaning and sanitation
- Sanitation and cleaning
- Kitchen sanitation
- Opening and closing procedures
- Role modeling
- Product knowledge
- Mentorship
- Work Planning and Prioritization
- Continuous improvement
Timeline
Crew Trainer
Zaxbys Resturant
03.2023 - 01.2024
Front Desk Receptionist
Royal Anchor Tattoo Parlour
01.2020 - 01.2022
Sandwich Maker
Firehouse Subs
02.2017 - 10.2017
Secretary
Pops Handyman Service
01.2012 - 02.2016
GED -
Columbus Technical College
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