Britney White
Snellville
Summary
Dedicated customer service professional with extensive experience in customer service, both face-to-face and phone-based communication. Proven ability to maintain confidentiality and organize information effectively. Successfully works well as part of a team to reach personal and business goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
Atlanta
06.2020 - 12.2021
- Assisted customers with inquiries regarding products and services.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Educated customers on product features and troubleshooting steps.
- Handled escalated calls by employing effective conflict resolution strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Medical Records Clerk
City MD
Uniondale
03.2019 - 05.2020
- Maintained accurate patient records using electronic health record systems.
- Processed incoming medical records requests efficiently and securely.
- Verified patient information for accuracy and completeness in documentation.
- Assisted healthcare providers with retrieving necessary medical records promptly.
- Ensured confidentiality of patient information in compliance with regulations.
- Processed incoming medical records requests.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Handled incoming calls and directed callers to appropriate department or employee.
Correspondence Clerk
Health Plus Management Services
Uniondale
01.2018 - 03.2019
- Organized documents for distribution to relevant departments and personnel.
- Maintained accurate records of all correspondence received and sent.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Filed correspondence and documents with speed and accuracy to maintain official records.
- Prepared invoices, bills, statements, receipts, and other financial documents as needed.
- Responded to customer inquiries via email or telephone in a timely manner.
- Sorted checks and liens in preparation for daily deposits.
Education
High School Diploma -
Uniondale High School
Uniondale, NY06-2008
Skills
- Customer service
- Conflict resolution
- Record keeping
- Product knowledge
- Billing processes
- Call management
Timeline
Customer Service Representative
Alorica
06.2020 - 12.2021
Medical Records Clerk
City MD
03.2019 - 05.2020
Correspondence Clerk
Health Plus Management Services
01.2018 - 03.2019
High School Diploma -
Uniondale High School