Britney Womack
Winder,GA
Summary
Communicative and organized Manager with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Experienced with driving operational improvements and enhancing team performance through effective management practices. Utilizes process optimization and strategic planning to meet organizational objectives. Track record of fostering collaborative workplace and achieving operational success.
Overview
12
12
years of professional experience
Work History
Manager of Operations/Assistant Store Manager
Helzberg Diamonds
03.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
Client Advisor
Bulldog Kia Of Athens
06.2022 - 01.2024
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Outlined sales, warranty and service procedures.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Xchange Specialist
Rick Hendrick Chevrolet Of Buford
04.2021 - 06.2022
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Assistant Store Manager
Serling Jewelers Inc
03.2020 - 04.2021
- Oversaw 5+ employees, handling all training, performance monitoring, and disciplinary actions
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Led by example to inspire team members through high-quality performance, collaboration, and teamwork
- Assisted with purchasing and record-keeping tasks, including payroll, scheduling, and cash register deposits and receipts
- Helped store manager with all aspects of running $1.2M dollar location
- Coordinated regular store cleaning and product resets for optimal appearance
- Kept employees satisfied and working hard through consistent training, mentoring and support
- Brought in new customers with unique customer appreciation events and special sales
- Enhanced customer satisfaction by enforcing service-oriented policies
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Receptionist
Crysler Dodge Jeep Ram
05.2017 - 07.2017
- Acted as first point of contact for prospective clients and set appointments for clients with sales representatives Sorted, received and distributed mail correspondence between departments and personnel
- Greeted incoming visitors and customers professionally and provided
- BWBWBWBW friendly, knowledgeable assistance Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices Offered appointment information updates and rescheduling to guests Aggregated and prepared documentation and reports for office meetings, distribution and filing Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
Winder
United States Marine Corps
05.2014 - 07.2016
- Provided current weapons systems training to incoming soldiers to maintain combat readiness.
- Worked with superiors to standardize job responses and duties for security perimeters.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Hostess
Fatz Cafe
01.2014 - 04.2015
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking Collaborated with kitchen to inform customers of wait times and answer questions about food Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Cultivated positive guest relations by managing information and orchestrating speedy seatings Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience Checked and restocked server areas and organized and got change for front counter Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Monitored guests for intoxication and immediately reported concerns to management Watched dining area staff to evaluate server loads and calculate accurate wait times Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
Sales Associate
Rue 21
01.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Skills
- Skills
- Financial Analysis
- Decision-making
- Quality assurance
- Sales Conversion
- Customer Service
- Money Management
- Issue Resolution
- Exceeding Customer Expectations
- Data Entry
- Building Customer Loyalty
- Inventory management
Timeline
Manager of Operations/Assistant Store Manager
Helzberg Diamonds
03.2024 - Current
Client Advisor
Bulldog Kia Of Athens
06.2022 - 01.2024
Xchange Specialist
Rick Hendrick Chevrolet Of Buford
04.2021 - 06.2022
Assistant Store Manager
Serling Jewelers Inc
03.2020 - 04.2021
Receptionist
Crysler Dodge Jeep Ram
05.2017 - 07.2017
Winder
United States Marine Corps
05.2014 - 07.2016
Hostess
Fatz Cafe
01.2014 - 04.2015
Sales Associate
Rue 21
01.2013 - 01.2015
Similar Profiles
Paige CarlsonPaige Carlson
Assistant Manager at Helzberg DiamondsAssistant Manager at Helzberg Diamonds
Paula Vail FultonPaula Vail Fulton
Sales Associate at Helzberg DiamondsSales Associate at Helzberg Diamonds
Lindsay PetersLindsay Peters
Full Time Sales at Helzberg DiamondsFull Time Sales at Helzberg Diamonds