Brittaney French
Atlanta,GA
Summary
Dedicated professional with demonstrated strengths in Customer Service, time and caseload management, along with a strong background in handling Insurance Claims. Exceptional communication skills, problem-solving abilities and a customer-centric approach. Adept at resolving 100% of customer inquiries with consistently high customer satisfaction levels. Experienced Claims Representative with 5+ years of knowledge and expertise in the insurance industry. Skilled in assessing and managing claims to ensure timely resolution. Seeking a challenging role as a customer service or Claims Representative where I can contribute to the business's overall success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant/Customer Service Representative
Kentwood Accounting Services
06.2023 - Current
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Claims Adjuster
GEICO
12.2017 - 06.2023
- Handle liability disputes and coverage issues, while upholding great customer connection
- Conduct recorded interviews
- Handle communication with lawyers regarding claims
- Issue claims related payments.
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Servant Leader Intern
FAMU DRS Freedom School
01.2015 - 12.2017
- Promoting positive environment for scholars
- Teaching Integrated Reading Curriculum provided by CDF Freedom Schools
- Implemented reading Lessons to increase student literacy and support school reading programs
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
Dietary Aide/ Caregiver
St.Augustine Plantation
08.2013 - 01.2015
- Plan and prepare meals, followed by clean-up
- Light housekeeping to include dusting and vacuuming
- Assist with bathing, dressing and grooming
- Engage in activities (games, memory books)
Early Childhood Teacher
Mahan Preschool
03.2011 - 01.2013
- Supervised Toddlers through Learning and Play activities, Lunch, snack and nap
- Encouraged good behaviors using the positive reinforcement method
- Established a safe play environment for the children
- Instructed children on proper health and personal habits.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL01.2015
Diploma -
Lake Gibson High School
Lakeland, FL01.2006
Skills
- Customer service (10 years)
- Claims Handling (6 years)
- Knowledgeable of insurance policies and contracts (6 years)
- Computer networking
- Claims Investigation
- Claims Processing
- Advanced oral and written communication skills
- Caseload Management
- Insurance policy coverage knowledge
- Data Entry
Certification
Property and Casualty License- Georgia, Kentucky, Louisiana, Michigan, South Carolina
Awards
- TOP 10 PERCENT FOR CUSTOMER SERVICE IN REGION
- TOP 10 PERCENT FOR CLAIM CLOSURE COMPLETION IN REGION
Timeline
Assistant/Customer Service Representative
Kentwood Accounting Services
06.2023 - Current
Claims Adjuster
GEICO
12.2017 - 06.2023
Servant Leader Intern
FAMU DRS Freedom School
01.2015 - 12.2017
Dietary Aide/ Caregiver
St.Augustine Plantation
08.2013 - 01.2015
Early Childhood Teacher
Mahan Preschool
03.2011 - 01.2013
Associate of Arts -
Tallahassee Community College
Diploma -
Lake Gibson High School
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