Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittani McGreevy

Buckhead

Summary

Dynamic Customer Support Specialist with extensive experience at Afni Inc, adept at technical troubleshooting and conflict mediation. Proven track record in enhancing customer satisfaction and retention through effective communication and first call resolution. Skilled in CRM software and committed to delivering exceptional service in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist III

Afni Inc, Verizon
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Support Specialist

VERO
02.2023 - 02.2025
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Developed and implemented preventive maintenance procedures.
  • Created and maintained detailed database to develop promotional sales.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Logged call information and solutions provided into internal database.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.

Bartender

Taranga City Lounge
12.2023 - 02.2025
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Head Bartender

Porterhouse
06.2024 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.

Records Specialist

DISA
03.2021 - 02.2023
  • Scanned paper records to transfer to digital filing systems.
  • Maintained and updated records through dedicated digital database.
  • Created and implemented standard operating procedures for records handling.
  • Received records approval from individuals mentioned in filing system for transfer or release.
  • Communicated efficiently with individuals concerning record information submitted or missing from files.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Followed confidentially regulations to maintain privacy.
  • Utilized document imaging software to index, store and retrieve records.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Generated reports from database systems to track records.
  • Maintained accuracy of records by verifying accuracy of data in records.

Bartender Shift Manager

Lillie's Restaurant & Lounge
03.2022 - 03.2023
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

Bachelor of Arts - Communications

Kennesaw State University
Kennesaw, GA
05-2018

Skills

  • Email correspondence
  • Call logging
  • MicroSoft Office
  • Customer Service
  • Organizational Skills
  • Billing coordination
  • Conflict mediation
  • Inbound customer service
  • Decision-making
  • First call resolution
  • Order processing
  • Cataloging
  • Appointment scheduling
  • Verbal and written communication
  • Customer relationship management
  • Technical troubleshooting
  • Call center experience
  • Payment processing
  • Active listening
  • Customer service
  • Data entry
  • Call handling
  • Email communication
  • Bartending
  • Upselling techniques
  • CRM software

Timeline

Head Bartender

Porterhouse
06.2024 - Current

Bartender

Taranga City Lounge
12.2023 - 02.2025

Customer Support Specialist III

Afni Inc, Verizon
03.2023 - Current

Support Specialist

VERO
02.2023 - 02.2025

Bartender Shift Manager

Lillie's Restaurant & Lounge
03.2022 - 03.2023

Records Specialist

DISA
03.2021 - 02.2023

Bachelor of Arts - Communications

Kennesaw State University

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Brittani McGreevy