Brittanny Flumerfelt
Thomasville
Summary
Reliable and hardworking professional with 8+ years of experience in retail, food service, and customer-facing roles. Skilled in cash handling, inventory control, employee training, and daily store operations. Known for strong customer service, adaptability, and the ability to maintain smooth workflow in fast-paced environments. Proficient in Microsoft Office and POS systems Authorized to work in the US for any employer
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Citi Trends
Thomasville, GA
11.2025 - Current
- Oversee daily store operations, including opening/closing procedures, cash handling, and staff coordination
- Train, coach, and support team members to maintain high customer service standards
- Manage inventory flow, restocking, and merchandising to keep the sales floor organized and appealing
- Resolve customer concerns with a calm, solutions-focused approach
- Assist with scheduling, task delegation, and performance feedback to keep the team running smoothly
- Supervised daily operations to ensure compliance with company policies and procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated staff scheduling to maximize productivity during peak shopping periods.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Pawn Broker/Sales Associate
American Pawn & Jewelry
Thomasville, GA
12.2020 - 08.2025
- Achieved top sales status for multiple months by delivering exceptional customer service and product knowledge
- Enhanced customer satisfaction by accurately pricing, negotiating, and pawning items using strong interpersonal skills
- Increased merchandise sales, including firearms, by effectively presenting products and addressing customer needs
- Reduced loss incidents by implementing proactive loss prevention strategies and diligent money management
- Managed daily operations by handling phone calls, cash transactions, and maintaining store organization
- Facilitated customer transactions, ensuring compliance with state regulations and company policies.
- Assessed pawn items for value, utilizing market research and appraisal techniques.
- Provided exceptional customer service, enhancing client relationships and retention rates.
- Collaborated with team members to streamline operational processes and improve workflow efficiency.
Assistant manager
Circle K
Thomasville, GA
01.2018 - 11.2020
- Supported daily operations of a 24-hour convenience store by supervising multiple shifts and ensuring smooth workflow
- Improved team performance by training newly hired employees and providing ongoing supervision
- Maintained accurate inventory and expense records using Microsoft Excel, Word, and Outlook
- Ensured compliance with corporate and state guidelines by cleaning and sanitizing store areas regularly
- Enhanced customer satisfaction by resolving complaints and building rapport through friendly service
Assistant Manager
Domino's Pizza
Thomasville, GA
07.2016 - 03.2018
- Promoted from driver to day manager within 6-8 months by consistently exceeding performance expectations
- Received excellent reviews and training scores by effectively managing daily operations and staff tasks
- Ensured accurate cash handling and order processing during day shifts, maintaining financial integrity
- Improved team efficiency by dispatching drivers to correct addresses and overseeing food preparation
- Maintained compliance with state health codes and company recipes by adhering to strict operational standards
Parental Caregiver
Thomasville, GA
10.2014 - 07.2016
- Provided full-time parental care before returning to the workforce upon securing appropriate childcare
CSR/Cashier, fry cook
Pizza Hut
Thomasville, GA
06.2011 - 06.2012
- Advanced from waitress to CSR within 4 months by demonstrating adaptability and strong customer service skills
- Supported restaurant operations by learning multiple positions and mastering company practices during tenure
- Contributed to kitchen efficiency by stepping in as fry cook as needed and ensuring food quality standards
Education
Diploma - Early childhood education
Southwest Georgia Technical College
Thomasville, GA10-2014
Skills
- Typing
- Childcare
- Bank Deposits
- Microsoft Word
- Infant care
- Driving
- Experience with Children
- Microsoft Outlook
- Product demos
- POS
- Cash register
- Client interaction via phone calls
- Microsoft office, excel, powerpoint I took personal relations/management skills in college
- Classroom management
- Manual handling
- Stocking
- Retail
- Retail math
- Sales
- Computer skills
- Computer literacy
- Clean workspace maintenance
- Negotiation
- Employee Training
- Menu Memorization
- Microsoft Office
- Weight handling in the workplace
- Inventory control
- Writing skills
- Loss Prevention
- Microsoft PowerPoint
- Interpersonal skills
- Firearms Sales
- Time Management
- Cash handling
- Adaptability
- Windows
- Retail sales
- Phone etiquette
- Key Holder
- Computer operation
- Fast Food
- Organizational Skills
- Direct sales
- Customer service
- 10 key typing
- Communication skills
- Toddler care
- Basic math
- Assistant Manager experience
- Early Childhood Education
- Microsoft Excel
- Workplace training
- Compliance adherence
- Negotiation expertise
- Microsoft office
- Price negotiation
- Critical thinking
- Team leadership
- Know your customer
Certification
- Driver's License
- Driver's license
Languages
English
Section name
- Upper secondary education
- Associate's degree
- High school diploma or GED
Timeline
Assistant Manager
Citi Trends
11.2025 - Current
Pawn Broker/Sales Associate
American Pawn & Jewelry
12.2020 - 08.2025
Assistant manager
Circle K
01.2018 - 11.2020
Assistant Manager
Domino's Pizza
07.2016 - 03.2018
Parental Caregiver
10.2014 - 07.2016
CSR/Cashier, fry cook
Pizza Hut
06.2011 - 06.2012
Diploma - Early childhood education
Southwest Georgia Technical College