BRITTANY ALVARADO
Acworth
Summary
Operations and client success leader with 10+ years of experience in automotive finance and compliance-driven environments. Proven record of leading cross-functional teams, reducing regulatory risk, and improving turnaround times across high-volume, high-stakes client portfolios. Trusted subject matter expert partnering with Product, Legal, and Government Affairs to scale compliant operations.
Overview
15
15
years of professional experience
Work History
Strategic Analyst
DLRdmv
Roswell, GA
02.2026 - Current
- Support operation initiatives related to vehicle title, registration and compliance workflows.
- Collaborate with cross-functional teams to improve document processing accuracy and operational efficiency.
- Participate in testing and validating efforts for AI-driven document recognition and workflow automation tools.
- Analyze vehicle documentation, including title and registration forms, to support compliance and quality standards
- Partner with leadership to identify opportunities for workflow optimization and enhanced customer experience.
Operations Manager
Vitu
Atlanta, GA
01.2025 - 12.2025
- Led titling and registration operations for a portfolio of 50+ dealership clients, overseeing installations and end-to-end document processing to meet state and federal requirements across high-volume jurisdictions.
- Built and led cross-functional operational teams (Audit Partners, Customer Support, Account Management), establishing performance standards and delivering white-glove service with a consistent 30–45-day dealership engagement cadence.
- Managed performance for a team of 6 by conducting weekly 1:1s and performance reviews, enhancing accountability and efficiency across operations.
- Acted as escalation point for complex customer and application issues, partnering with internal teams to reduce response times and improve client satisfaction in high-stakes regulatory scenarios.
- Partnered with Product/R&D, Legal, and Government Affairs as a trusted SME to ensure regulatory compliance and drive workflow and software enhancements, including ongoing improvements to the Vitu platform.
- Developed and maintained strategic relationships with state DMVs, dealer associations, and dealership leadership, improving operational efficiency, regulatory alignment, and client trust.
- Identified workflow bottlenecks and training gaps by analyzing error trends and software performance, implementing targeted training and process changes that reduced errors and improved turnaround times.
- Delivered data-driven operational reporting to senior leadership, informing state and national strategy execution, forecasting, and continuous improvement initiatives in compliance-driven environments.
Client Trainer (Client Operational Training Specialist)
Cox Automotive
Atlanta, GA
02.2022 - 01.2025
- Designed and delivered customized training programs and standardized procedures for clients, resolving complex issues and improving customer experience across Georgia title and registration workflows.
- Served as the Georgia subject matter expert, providing guidance on state regulations, compliance requirements, and best practices to internal teams and clients to ensure accurate, compliant operations.
- Prepared and presented performance reports, training documentation, and operational updates to senior leadership to support visibility and data-driven decision-making.
- Coached and evaluated Client Services agents, strengthening service quality, communication consistency, and adherence to documented processes.
- Collaborated with clients to identify operational challenges and partnered with Product and cross-functional teams to design, test, and implement system, policy, and process enhancements that improved workflow efficiency and compliance.
- Maintained current knowledge of Georgia legislation, regulatory changes, and automotive industry trends to ensure training content remained accurate, compliant, and effective.
Senior Credit Analyst
Toyota/Lexus Financial Services
Alpharetta, GA
07.2020 - 02.2022
- Managed credit risk and portfolio performance for 20–30 assigned dealers, balancing approval rates with compliance and loss prevention requirements.
- Partnered with customers and dealership contacts to obtain and clarify financial documentation, reducing processing delays and rework.
- Collaborated with internal teams including Funding, Collections, and Sales to resolve issues and support timely, efficient loan processing.
- Provided guidance to dealers and clients on loan origination systems, funding requirements, and documentation standards to improve submission quality.
- Identified documentation discrepancies and worked proactively with dealers to resolve issues and maintain underwriting accuracy.
- Supported team operations by assisting with scheduling, facilitating select team discussions, and serving as a reliable point of contact for peer questions and issue resolution to maintain workflow continuity and team efficiency.
Senior Credit Analyst
Hyundai Capital America
Atlanta, GA
07.2014 - 07.2020
- Managed credit risk and portfolio performance for 20–30 assigned dealers, balancing approval rates with compliance and loss prevention requirements.
- Assigned to high-impact dealer territories requiring advanced judgment, managing complex credit scenarios and elevated risk profiles to support portfolio stability and compliance.
- Conducted Credit Analyst training for cross-functional departments, improving understanding of credit policies, procedures, and risk standards.
- Mentored and trained less experienced analysts, supporting skill development, consistency, and quality across the team.
- Collaborated in team calibrations and meetings to share risk trends, review policy and procedure updates, and align credit decisions and team goals.
- Partnered with customers to obtain required financial information, resolving issues efficiently and supporting accurate credit decisioning.
Office Administrator/Communications Coordinator
Resource Horizons Group
Marietta, GA
07.2011 - 07.2014
- Coordinated meetings and prepared agendas, materials, and follow-up documentation to support daily office operations.
- Drafted and distributed internal office communications to ensure timely and consistent information sharing.
- Supported leadership with administrative and coordination tasks, contributing to organized workflows and professional office standards.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GASkills
- Cross-functional stakeholder management
- Regulatory compliance operations (DMV, state/federal)
- Client portfolio management (50 accounts)
- KPI tracking and SLA management
- Escalation management and root cause analysis
- Training program design and delivery
- Process improvement and workflow optimization
- Product and systems implementation support
TOOLS & SYSTEMS
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace
- Salesforce
- HubSpot
- Jira
- Slack
Timeline
Strategic Analyst
DLRdmv
02.2026 - Current
Operations Manager
Vitu
01.2025 - 12.2025
Client Trainer (Client Operational Training Specialist)
Cox Automotive
02.2022 - 01.2025
Senior Credit Analyst
Toyota/Lexus Financial Services
07.2020 - 02.2022
Senior Credit Analyst
Hyundai Capital America
07.2014 - 07.2020
Office Administrator/Communications Coordinator
Resource Horizons Group
07.2011 - 07.2014
Bachelor of Science - Psychology
Kennesaw State University