Brittany Armour
Jonesboro,Georgia
Summary
Results driven and customer focused Inbound Customer Service Representative with a proven track record of delivering exceptional service and exceeding customer expectations.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Southwest Airlines
02.2022 - 10.2023
- Communicated with Customers by telephone to provide information regarding fares, schedules, routes, flights, and space availability for upcoming travel
- Provided assistance for customers who were checking-in, making reservations and rebooking a flight
- Helped mishandled Customers as a result of delayed or cancelled flights or onboard experiences
Remote Customer Service Representative
Amazon
10.2017 - 12.2021
- Assisted customers with customer service issues via phone, chat and email
- Helped customers to track packages, send replacements and process refunds
- Assisted customers with placing orders
- Documented customer account activities thoroughly and concisely
Remote Reservation Agent
Hilton, Enterprises
01.2016 - 01.2017
- Made room reservations and changes to existing reservations in a timely manner
- Provided guests with information about Hilton Hotels such as pricing, availability, discounts and other general information
- Attempted to close the sale on each call
- Cross-sold to guest when the property they were looking for was not available
- Created group reservations, blocking up to 3-15 rooms for group events
Education
Associates Degree - Psychology
Atlanta Metropolitan State College
Atlanta, GA05.2018
Skills
- Nine years experience in remote customer service
- Strong communication and team building skills with an aptitude for building rapport with a diverse range of customers, co-workers and managers
- Skilled in handling high-volume inbound calls, resolving customer inquiries and providing accurate and timely information
- Excellent communication and problem solving abilities, with a demonstrated ability to de-escalate challenging situations and ensure customer satisfaction
- Proficient in utilizing CRM systems and other customer service software to efficiently manage customer interactions and maintain positive and detailed records
- Successful at multitasking while remaining professional and courteous in a fast-paced environment
- Committed to maintaining a positive and professional demeanor, while consistently meeting and exceeding performance targets and contributing to team success
Timeline
Remote Customer Service Representative
Southwest Airlines
02.2022 - 10.2023
Remote Customer Service Representative
Amazon
10.2017 - 12.2021
Remote Reservation Agent
Hilton, Enterprises
01.2016 - 01.2017
Associates Degree - Psychology
Atlanta Metropolitan State College
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