Summary
Overview
Work History
Education
Skills
Personal Accomplishments
Timeline
Generic

Brittany Austin

Senoia

Summary

Responsible and dedicated Veterinary Assistant with proven abilities in cleaning cages, managing supplies and meeting animal needs by leveraging compassionate nature and love for every creature. Offering excellent time management, multitasking and organizational skills. Highly organized, proactive and punctual with a team-oriented mindset.

Overview

16
16
years of professional experience

Work History

Veterinary Assistant

Fayetteville Animal Hospital
08.2022 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.

Veterinary Assistant

Coweta Animal Hospital
10.2018 - 08.2022
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.

Assistant Coach

Georgia State Cheerleading
08.2017 - 01.2020
  • Developed strong relationship with athletes to assist in reaching goals, build trust and rapport.
  • Assisted head coach in evaluating athlete performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
  • Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Assisted in creating and executing practice plans for athletes to help reach highest potential.
  • Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
  • Increased player's technical skills with focused one-on-one training sessions.
  • Led drills and practice sessions to refine team tactics and individual skills.

Office Manager

Georgia Heat All Stars
04.2018 - 12.2019
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Cultivated community relations and worked with teams to optimize programs.
  • Wrote professional business correspondence.
  • Greeted visitors promptly and directed to correct locations.
  • Updated employee paperwork and records.

Coach

Emerald City All-Stars LLC
08.2014 - 05.2016
  • Upheld safety of all team members during practice, exercise, game play and down times.
  • Maintained and updated attendance forms and insurance records.
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Spearheaded all team fundraising projects to raise money for new uniforms and equipment.
  • Collaborated with other coaches to maintain consistent athletic program.
  • Motivated and encouraged student athletes to make best effort during practices and games.
  • Managed travel arrangements for coaching staff and players.

Receptionist

K.A. Oldham Design
05.2009 - 08.2013
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Education

Bachelor of Science - Veterinary Technician

Ashworth College
Norcross, GA

Some College (No Degree) - Mass Communications

University of West Georgia
Carrollton, GA

Skills

  • Pre-anesthetic preparation
  • Communications thorough out the clinics
  • Administrative support and tasks
  • Team building
  • Proper animal restraint
  • Reception area maintenance
  • Working collaboratively
  • Getting an updated and accurate medical history
  • Collecting specimens for analysis
  • Explaining treatment and medications to clients

Personal Accomplishments

-2007 Cheerleading Worlds Silver Medalist Senior with Stingray Allstars Smoke- Small Coed Level 5

-Competed at The Cheerleading Worlds in the Small Senior 5 All-Girl division in 2009 and 2010 with Georgia Heat Inferno

-2008 GHSA Cheerleading State Co-Ed Top 10

-2012 and 2013 UCA College Cheerleading National Champion with UWG All-Girl

-Competed at The Cheerleading Worlds in the International Open Non-Tumble division in 2023 with Georgia Heat Black Diamonds

Timeline

Veterinary Assistant

Fayetteville Animal Hospital
08.2022 - Current

Veterinary Assistant

Coweta Animal Hospital
10.2018 - 08.2022

Office Manager

Georgia Heat All Stars
04.2018 - 12.2019

Assistant Coach

Georgia State Cheerleading
08.2017 - 01.2020

Coach

Emerald City All-Stars LLC
08.2014 - 05.2016

Receptionist

K.A. Oldham Design
05.2009 - 08.2013

Bachelor of Science - Veterinary Technician

Ashworth College

Some College (No Degree) - Mass Communications

University of West Georgia

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Brittany Austin