Brittany Brooks
Bowdon
Summary
Accomplished Team Lead with expertise in quality assurance and continuous improvement at Honda. Enhanced customer satisfaction by implementing testing protocols and leading cross-functional teams. Proven ability in root cause analysis and team leadership, driving a 20% reduction in defects. Skilled in fostering collaboration and innovation to achieve operational excellence.
Reliable, with solid background in leading quality assurance teams. Proven ability to streamline processes and enhance operational efficiency, ensuring top-notch product standards. Demonstrated expertise in problem-solving and team management, fostering collaborative work environment.
Quality assurance professional with strong background in leading teams and ensuring high standards. Skilled in process optimization, problem-solving, and maintaining compliance with industry regulations. Known for fostering collaboration, adapting to changing needs, and consistently delivering results. Reliable and focused on continuous improvement and team success.
Overview
11
11
years of professional experience
Work History
Stratosphere Quality - Team Lead
Honda
01.2024 - Current
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented testing protocols for new automotive components.
- Conducted root cause analysis to identify defects and improve manufacturing processes.
- Trained team members on quality standards and inspection techniques.
- Collaborated with cross-functional teams to resolve quality issues efficiently.
- Promoted a culture of excellence within the organization, consistently emphasizing the importance of maintaining high-quality standards throughout all aspects of operations.
- Provided technical support to production teams, assisting with troubleshooting and problem-solving related to product defects or process inefficiencies.
- Championed continuous improvement initiatives, leading efforts to optimize existing processes for better overall results.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Reported production malfunctions to managers and production supervisors.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Specified quality requirements of raw materials with suppliers.
Waitress
Trading Post Cafe
06.2014 - 04.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multi-tasking in fast-paced environment, maintaining order accuracy and efficiency.
- Trained new staff on menu offerings and operational procedures, enhancing team performance.
- Collaborated with kitchen staff to streamline order delivery process, improving turnaround times.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled cash transactions accurately, ensuring financial accountability and reducing discrepancies.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Proved successful working within tight deadlines and a fast-paced environment.
Package Handler
Janus
02.2023 - 01.2024
- Operated material handling equipment to efficiently move packages within warehouse environment.
- Sorted and labeled packages accurately to facilitate timely deliveries and inventory management.
- Collaborated with team members to optimize loading processes, enhancing overall productivity.
- Inspected incoming shipments for damage or discrepancies, ensuring quality control standards were met.
- Maintained cleanliness and organization of work area to promote a safe working environment.
- Monitored inventory levels and reported shortages to management for timely replenishment actions.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Communicated with supervisors about delays or other issues with shipments.
Education
High School Diploma -
South Cobb High School
AustellSkills
- Quality assurance
- Root cause analysis
- Testing protocols
- Continuous improvement
- Team leadership
- Cross-functional collaboration
- Quality standards
- Customer satisfaction enhancement
- Training and development
- Performance review facilitation
- Inventory management
- Safety compliance adherence
- Documentation control
- Customer focus
- Innovation mindset
- Quality management
Timeline
Stratosphere Quality - Team Lead
Honda
01.2024 - Current
Package Handler
Janus
02.2023 - 01.2024
Waitress
Trading Post Cafe
06.2014 - 04.2024
High School Diploma -
South Cobb High School