Brittany Brown
Cumming
Summary
Professional with strong organizational skills and focus on effective communication. Experienced in supporting sales teams and managing administrative tasks. Known for adaptability and reliability, ensuring seamless operations even with changing needs. Expertise in CRM software, scheduling, and customer relationship management.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
10.2025 - Current
- Organized and replenished inventory to maintain optimal stock levels. Assisted in restocking and arranging inventory for efficient access. Supported inventory management by straightening and restocking products.
- Executed enrollment processes for participants in the reward program to enhance customer loyalty.
- Executed customer checkout processes to ensure efficient transactions.
- Addressed and resolved customer inquiries with efficiency and professionalism.
Contact Long Term ESOL Substitute
Big Creek Elementary School
02.2025 - 05.2025
- Facilitated engaging learning experiences for K-5 students.
- Assisted with student supervision during bus duty. Supported safe and timely student boarding and disembarking. Monitored student behavior to ensure adherence to safety protocols.
Concierge
The Villas at Canterfield
08.2024 - 01.2025
- Responded to phone calls, addressing inquiries and providing information to enhance client relations.
- Coordinated mail handling operations, ensuring accurate and prompt delivery to recipients.
- Executed outreach to residents regarding package notifications.
- Documented accident details to ensure accurate reporting and compliance.
Server
The Villas at Canterfield
04.2024 - 08.2024
- Facilitated order-taking to enhance customer service experience.
- Achieved improved guest satisfaction through efficient table bus and setup practices. Delivered streamlined service by effectively managing table readiness. Maximized dining capacity by reducing table turnover time through proactive management.
- Assisted in maintaining the cleanliness of the back and front areas. Supported efforts to keep the back and front areas tidy.
Sales Associate
Hollywood Feed
11.2023 - 03.2024
- Handled phone inquiries to facilitate prompt responses and maintain client satisfaction.
- Assisted customers by addressing inquiries and resolving issues.
- Managed delivery of online and call-in orders to ensure customer satisfaction.
- Maintained compliance with established company standards to support operational integrity.
Sales Administrative Assistant
Omni Hotel at the Battery
08.2022 - 04.2023
- Achieved efficient lead capture through prompt phone response and accurate data entry. Facilitated lead management by ensuring the timely recording of information into the system.
- Collaborated with sales and catering teams to create tailored contracts that meet client needs.
- Reviewed and organized all necessary documents to complete commission packets efficiently.
- Facilitated distribution of credit card authorization forms to streamline transaction processes.
Front Desk Agent
Omni Hotel at the Battery
11.2021 - 08.2022
- Responded to guest inquiries with detailed information, fostering a welcoming environment.
- Coordinated check-in and check-out operations, maintaining accurate records and providing exceptional service to guests.
- Executed the preparation of registration cards, ensuring accuracy and readiness for daily activities.
- Oversaw cash transactions related to parking, meals, and lobby services to enhance customer satisfaction. Supervised cash handling for parking, meal, and lobby transactions to ensure operational efficiency.
Education
Bachelor of Business Administration - Management
Kennesaw State University
Kennesaw, GA12.2023
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT08.2027
Skills
- Engaging content creation
- Proficient in Microsoft and Google applications
- Teamwork and collaboration
- Customer engagement
- Punctual and trustworthy
- Student engagement
- Behavior modeling
- Document preparation
- Salesforce proficiency
- Leads management
Accomplishments
- Managed ESOL Elementary classroom for 3-4 months.
- Had the highest Upsells for a front desk agent
Affiliations
- Hospitality Leadership Club – Founding Chairperson
- Engaged Owl Leaders
Timeline
Sales Associate
Bath & Body Works
10.2025 - Current
Contact Long Term ESOL Substitute
Big Creek Elementary School
02.2025 - 05.2025
Concierge
The Villas at Canterfield
08.2024 - 01.2025
Server
The Villas at Canterfield
04.2024 - 08.2024
Sales Associate
Hollywood Feed
11.2023 - 03.2024
Sales Administrative Assistant
Omni Hotel at the Battery
08.2022 - 04.2023
Front Desk Agent
Omni Hotel at the Battery
11.2021 - 08.2022
Bachelor of Business Administration - Management
Kennesaw State University
Bachelor of Arts - Elementary Education
Western Governors University
RELEVANT COURSEWORK
- Human Resources Management
- Business Statistics
- Introduction to Hospitality
- Principles of Marketing
- Legal & Ethical Environment
- Human Communication
Excellence Award
This is an award I received from WGU for one of my performance assessments during my time working to acheive my degree in elementary education.