Brittany Church
Conyers
Summary
Detail-oriented and highly motivated healthcare support professional with experience in patient services, data management, and
administrative support. Adept at maintaining a safe and efficient work environment, ensuring compliance with healthcare regulations,
and providing excellent customer service. Skilled in monitoring patient processes, recording data accurately, and responding promptly
to emergencies. Seeking to leverage my skills in a donor support role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Piedmont Endocrinology
Covington
08.2025 - Current
- Managed front office operations by coordinating daily schedules and ensuring seamless communication between departments, enhancing operational efficiency.
- Provided exceptional customer service by responding to inquiries and resolving issues promptly, leading to improved client satisfaction.
- Maintained office supplies inventory, ensuring availability of necessary materials and reducing downtime for staff.
- Collaborated with team members to streamline appointment scheduling processes, resulting in optimized workflow and reduced appointment conflicts.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
- Maintained a clean front office environment including lobby area.
- Greeted customers and provided assistance with inquiries.
- Researched customer complaints or billing issues as necessary.
- Performed data entry of patient information into computer systems.
- Coordinated patient referrals by leveraging electronic health record systems, ensuring seamless transitions for optimal care delivery.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Medical Front Office Receptionist
Diabetes And Endocrinology Specialists
04.2021 - 06.2025
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current in Greenway.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient money collected and closed batches at end of day by reviewing fee tickets.
Patient Services Coordinator
Piedmont Ear Nose Throat and Allergy
10.2018 - 03.2021
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Used EPIC to maintain electronic patient files, successfully maintaining patient files.
- Collected patient co-pay and issued receipt to confirm payment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Contacted insurance company to verify patient coverage before visit.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Healthcare Enrollment Agent
Maximus
09.2015 - 10.2018
- Reviewed Medicaid enrollment applications to ensure eligibility and accuracy.
- Supported members in understanding health plan benefits.
- Upheld standards set by Medicare and Medicaid.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
Revenue Cycle Specialist
Intermountain Healthcare
08.2013 - 08.2015
- Contacted responsible parties for past due debts.
- Reached out to insurance companies to verify coverage.
- Created and maintained precise and accurate models, charts and reports.
- Facilitated collaboration between insurance providers and medical teams to maintain healthcare policy compliance.
- Created payment plans for past due accounts.
- Reviewed and submitted billing documents in compliance with standards.
Education
Diploma -
Rockdale County High School
Conyers, GASkills
- Patient scheduling
- Office administration
- Insurance verification
- Patient registration
- HIPAA compliance
- Referral coordination
- Medical office administration
- Telephone etiquette
- Co-payment collection
- EMR / EHR
- EPIC
- Greenway
- Phreesia
- Nexgen
- Insurance verifications
- HIPAA guidelines
- Front desk operations
- Referral verification
- Attention to detail
- Basic math calculations
Certification
- HIPAA Compliance Training
- OSHA Safety Training
- Basic Life Support (BLS) Certification (if applicable)
Technical Skills
- Electronic Health Records (EHR) Systems
- Personal Digital Assistant (PDA) Operation
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Documentation
- Customer Relationship Management (CRM) Software
- Standard Operating Procedures (SOPs) Compliance
Timeline
Front Office Assistant
Piedmont Endocrinology
08.2025 - Current
Medical Front Office Receptionist
Diabetes And Endocrinology Specialists
04.2021 - 06.2025
Patient Services Coordinator
Piedmont Ear Nose Throat and Allergy
10.2018 - 03.2021
Healthcare Enrollment Agent
Maximus
09.2015 - 10.2018
Revenue Cycle Specialist
Intermountain Healthcare
08.2013 - 08.2015
Diploma -
Rockdale County High School