Brittany Gillis
Nicholson,GA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and offering honed competencies in data-entry and scheduling.
Overview
29
29
years of professional experience
Work History
Receptionist
Bark Dog Spa
01.2025 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Store Manager
Ramko/Rutledge Liquor
01.2017 - 01.2025
- Successfully managed day-to-day operations of the liquor store, ensuring a positive customer experience and achieving sales targets
- Exemplary phone etiquette, specializing in phone sales, ordering, and customer care
- Demonstrated in-depth knowledge of beer, wine, and spirits, providing expert advice to customers and driving sales through effective product recommendations
- Oversaw inventory control, conducted regular audits, and implemented efficient restocking procedures, minimizing product shortages and reducing excess stock
- Managed purchasing processes, negotiating with suppliers to secure favorable terms and discounts, resulting in cost savings
- Developed and executed marketing strategies, including promotional events and advertising campaigns, contributing to increased brand visibility and customer engagement
- Provided ongoing support and coaching to existing staff, facilitating continuous improvement in service quality and overall performance.
Childcare Professional
Private/In Home-Ginger Doshier
01.2003 - 01.2016
- Encouraged children to create, explore, and learn with confidence by maintaining well-kept home learning environment and using effective group management skills.
- Provided specialized care and support to children with developmental delays and behavioral challenges, ensuring their safety, well-being, and development. Supervised and guided children toward good behaviors and opportunities for learning.
- Maintained safe, nurturing environment for children under care.
- Offered cognitive stimulation using conversation, interaction and responsive relationships.
Traveling Trainer
IHOP
01.1996 - 01.2002
- Conducted comprehensive training programs for new restaurant management and staff across multiple locations focusing on the menu, basic work practices, and company standard operating procedures, ensuring consistent service standards and adherence to company policies and also a successful restaurant launch
- Traveled extensively to various restaurant sites, demonstrating effective communication and adaptability in diverse work environments
- Collaborated with management teams to identify specific training needs and address skill gaps among staff members.
Education
High School Diploma -
Woodstock High School
Woodstock, GA01.2000
Skills
- Customer engagement
- Ability to multitask and manage time effectively in a fast-paced environment
- Management
- Sales
- Inventory Management
- Purchasing
- Problem-Solving
- Proficiency in a variety of computer programs
- Interpersonal Skills
- Flexible Schedule
- Accurate Cash Handling
- Staff Training
- Scheduling
- Document management
Timeline
Receptionist
Bark Dog Spa
01.2025 - Current
Store Manager
Ramko/Rutledge Liquor
01.2017 - 01.2025
Childcare Professional
Private/In Home-Ginger Doshier
01.2003 - 01.2016
Traveling Trainer
IHOP
01.1996 - 01.2002
High School Diploma -
Woodstock High School
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