Brittany Fripp
Richmond Hill
Summary
Experienced in patient scheduling and front office management within healthcare settings, providing essential support to clinical staff by addressing inquiries related to appointment logistics. Demonstrated ability to efficiently process scheduling requests and resolve conflicts, ensuring optimal patient flow and satisfaction. Engaged in training on software for verification processes, enhancing operational efficiency and accuracy in insurance eligibility verification. Developed comprehensive knowledge of healthcare regulations, including Medicare and Medicaid, while maintaining strict adherence to HIPAA compliance and patient confidentiality.
Overview
7
7
years of professional experience
Work History
Patient Scheduling Coordinator
Eye Consultants Of Georgia
Savannah
09.2022 - Current
- Provided support to clinical staff by answering questions regarding patient scheduling matters.
- Received and processed patient scheduling requests in a timely manner.
- Conducted regular follow-ups with patients who had missed their scheduled appointments to reschedule them at another time.
- Managed front office operations including greeting guests upon arrival and responding to general inquiries from callers.
- Resolved any scheduling conflicts or issues in an efficient manner.
Insurance Verification Specialist
St Joseph Candler Hospital
Savannah
07.2020 - 05.2022
- Participated in training sessions on new software programs used for verification purposes.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Provided timely follow up with payers regarding payment status of claims.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
Patient Access Representative
Memorial University Medical Center
Savannah
05.2018 - 05.2020
- Resolved discrepancies between hospital systems and third party payers.
- Greeted patients and visitors in a courteous and professional manner.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
Education
Associate of Science -
Savannah Technical College
Savannah, GASkills
- Patient scheduling
- Insurance verification
- Data entry
- Front office management
- Appointment rescheduling
- Healthcare regulations
- Customer service
- Effective communication
- Attention to detail
- Time management
- HIPAA compliance
- Patient confidentiality
- Medical office procedures
Timeline
Patient Scheduling Coordinator
Eye Consultants Of Georgia
09.2022 - Current
Insurance Verification Specialist
St Joseph Candler Hospital
07.2020 - 05.2022
Patient Access Representative
Memorial University Medical Center
05.2018 - 05.2020
Associate of Science -
Savannah Technical College