Brittany Fripp
Richmond Hill
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
7
7
years of professional experience
Work History
Insurance Claims and Policy Processing Clerk
St Joseph Candler Hospital
GA
10.2022 - 11.2025
- Negotiated fair settlements with policyholders using excellent communication skills while adhering to company guidelines.
- Reviewed policy applications for accuracy, identifying discrepancies and mitigating potential issues.
- Processed claims efficiently, ensuring compliance with industry regulations and company policies.
- Updated policyholder information in database systems, ensuring timely access to essential client details for processing tasks.
Personal Lines Insurance Agent
MCI Telecommunications
GA
09.2020 - 12.2022
- Worked closely with claims adjusters and other stakeholders to expedite claim settlements, resulting in satisfied clients and reduced disputes.
- Assisted clients in selecting appropriate personal lines insurance policies based on individual needs.
- Processed policy applications and renewals efficiently, ensuring compliance with company guidelines.
- Served as a trusted advisor to clients, offering guidance on complex insurance concepts and recommending suitable products based on their unique situations.
Claims Adjuster
Memorial Health Hospital
GA
11.2018 - 08.2020
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Evaluated auto claims to determine coverage and liability in accordance with policy guidelines.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Investigated and analyzed claim details to determine liability and settlement amounts.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Skills
- Customer Service
- Claims Investigation
- Damage Assessment
- Negotiation Expertise
- Quality Assurance
- Policy Analysis
- Insurance Verification
- Time Management
- Upselling and Cross Selling
- Escalation Handling
- Underwriting Guidelines
- Cold Calling
- Workflow management
- Accuracy and precision
- Document review
- Claims processing
Timeline
Insurance Claims and Policy Processing Clerk
St Joseph Candler Hospital
10.2022 - 11.2025
Personal Lines Insurance Agent
MCI Telecommunications
09.2020 - 12.2022
Claims Adjuster
Memorial Health Hospital
11.2018 - 08.2020
Bachelor of Science - Healthcare Administration
Southern New Hampshire University