Brittany Fuller
Hampton
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues to ensure satisfaction and loyalty. Recognized for a strong commitment to team collaboration and achieving positive outcomes, while demonstrating reliability and adaptability in fast-paced environments. Expertise in claims management includes the ability to assess and process claims accurately, tackle complex challenges, and maintain high standards of communication. Known for analytical thinking, attention to detail, and a results-oriented approach that aligns with evolving business needs.
Overview
14
14
years of professional experience
Work History
Gas Station Clerk
QuikTrip
Atlanta Ga
01.2012 - 06.2018
- Processed customer transactions efficiently using POS system.
- Maintained inventory levels, restocking shelves as needed to ensure product availability.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored fuel pumps for safety compliance and performed routine maintenance checks.
- Trained new staff on operational procedures and customer service standards.
- Implemented cash handling protocols to improve accuracy in financial transactions.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns with professionalism and accuracy.
Collections Specialist / Supervisor
National Credit Systems
Atlanta, GA
08.2018 - 04.2024
- I assisted with creating a custom collection plan for each client.
- Performed daily account inspections to make the necessary daily phone calls and follow-ups.
- I was responsible for researching each account using company resources for skip tracing.
- I was required to be knowledgeable of lease contracts and property management.
- Working closely with clients to assure credit protection.
- I was responsible for properly explaining and maintaining new laws for debt collection.
- Collected large payments and set up payment plans.
- I was responsible for properly obtaining credit and debit card information. Issuing proper receipts
- Performed other tasks as they were assigned by upper management.
Subrogation Specialist
National Service Bureau
Bothell, WA
07.2024 - 07.2025
- Analyzed subrogation claims to identify recoverable amounts and develop effective recovery strategies.
- Collaborated with internal teams to streamline communication and improve claim processing efficiency.
- Reviewed legal documents and insurance policies to ensure compliance during the subrogation process.
- Negotiated settlements with third-party insurers, achieving favorable outcomes for the organization.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
- Reviewed policy documents to determine coverage applicability in various subrogation scenarios.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
Collections Agent
Law Office of Brett Borland Pc
Marietta Ga
07.2025 - Current
- Managed collections process for outstanding legal accounts, ensuring compliance with regulations.
- Negotiated payment plans with clients, effectively resolving delinquent accounts.
- Utilized case management software to track and document collection efforts.
- Collaborated with legal team to prepare documentation for court proceedings on unpaid debts.apart
- Trained new hires on collections procedures and best practices to enhance team performance.
- Implemented updated communication protocols, increasing client engagement in the collections process.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Education
Associate degree -
Georgia State University
01-2023
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Love Joy High School
Hampton, Ga01-2010
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Proof Reading
- Data Entry
- Administrative/Data Entry
- Familiarity with, Microsoft, excel, power point
- Organization
- Customer Service
- Money Management
- Claims investigation
Timeline
Collections Agent
Law Office of Brett Borland Pc
07.2025 - Current
Subrogation Specialist
National Service Bureau
07.2024 - 07.2025
Collections Specialist / Supervisor
National Credit Systems
08.2018 - 04.2024
Gas Station Clerk
QuikTrip
01.2012 - 06.2018
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Love Joy High School
Associate degree -
Georgia State University