Brittany Hall
Canton
Summary
Detail-oriented professional with experience in credit dispute resolution, loan servicing, and high-volume customer operations. Strong background in regulatory compliance, account analysis, and escalation management with a focus on accuracy, efficiency, and process improvement. Proven ability to support team performance and maintain data integrity in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Enrollment Processing Rep II | Credit Disputes
Nelnet, Inc.
Remote, GA
11.2023 - Current
- Investigate and resolve consumer credit disputes while ensuring compliance with regulatory requirements and company policies.
- Research account information, analyze documentation, and determine appropriate dispute resolutions.
- Maintain accurate records and manage high-volume workloads while meeting productivity and quality standards.
Fulfillment Team Lead
Target
Canton, GA
10.2021 - 11.2023
- Supervised daily fulfillment operations, ensuring timely and accurate processing of customer orders.
- Trained and coached team members to meet productivity, quality, and customer service standards.
- Monitored inventory accuracy and collaborated with cross-functional teams to improve operational efficiency.
- Resolved operational issues and supported achievement of department performance goals.
Education
HIGH SCHOOL DIPLOMA -
Robert Morgan Educational Center
Miami, FLSkills
- Credit Dispute Resolution
- Account Research and Analysis
- Regulatory Compliance
- Quality Assurance
- Data Accuracy and Records Management
- High-Volume Operations Processing
- Process Improvement
- Customer Service Excellence
- Cross-Functional Collaboration
- Team Leadership and Coaching
- Time Management and Prioritization
- Problem Solving and Critical Thinking
Timeline
Enrollment Processing Rep II | Credit Disputes
Nelnet, Inc.
11.2023 - Current
Fulfillment Team Lead
Target
10.2021 - 11.2023
HIGH SCHOOL DIPLOMA -
Robert Morgan Educational Center