Brittany Harden
Atlanta
Summary
Friendly and confident IT Systems Administrator with over 9 years of experience supporting enterprise environments. Skilled in troubleshooting hardware and software issues, managing network infrastructure, and optimizing system performance. Known for strong communication, problem-solving, and cross-functional collaboration that keeps systems running smoothly. Resourceful IT Systems Administrator known for high productivity and efficient task completion. Possess specialized skills in network security, cloud computing, and system optimization. Excel in problem-solving, time management, and communication, ensuring seamless operations and team collaboration.
Overview
10
10
years of professional experience
Work History
IT Systems Administrator
Guardian Pharmacy
Atlanta
07.2024 - Current
- Manage and maintain company servers, workstations, and network systems.
- Troubleshoot software, hardware, and network issues across multiple departments.
- Support Active Directory administration, user access, and system permissions.
- Coordinate with vendors for software installations and security updates.
- Document processes and assist with cybersecurity awareness and compliance.
IT Support Specialist
Guardian Pharmacy
Atlanta
07.2022 - 07.2024
- Manage and maintain company servers, workstations, and network systems.
- Troubleshoot software, hardware, and network issues across multiple departments.
- Support Active Directory administration, user access, and system permissions.
- Coordinate with vendors for software installations and security updates.
- Document processes and assist with cybersecurity awareness and compliance.
Level 2 Support Specialist
Inspire Brands – Arby’s Restaurant Group
Atlanta
07.2018 - 07.2022
- Provided advanced support for POS and payment systems across corporate and franchise locations.
- Trained and guided Level 1 support staff on troubleshooting best practices.
- Installed and configured software such as PAR, Verifone, FreedomPay, and HP systems.
- Generated performance metrics (PI & KPI reports) and identified improvement opportunities.
- Communicated with Area Supervisors, Directors, and VPs on high-priority incidents.
Level 1 Customer Support Analyst
Inspire Brands – Arby’s Restaurant Group
Atlanta
01.2016 - 07.2022
- Delivered first-line support for end users and store systems (Oracle, ADP, Verifone, Aloha, Workday).
- Managed Salesforce knowledge base and ensured SLA compliance.
- Troubleshot hardware/software issues, improving resolution speed by 20%.
- Collaborated with internal teams to streamline issue resolution processes.
Help Desk Intern
Inspire Brands – Arby’s Restaurant Group
Atlanta
07.2015 - 01.2016
- Supported restaurant POS systems and hardware troubleshooting.
- Managed ticket creation and resolution using Salesforce and ServiceNow.
- Reset system administrator credentials and processed store hardware requests.
Education
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA07.2025
Computer Support Technician Certificate -
Year Up
Atlanta, GA01.2016
High School Diploma -
Southwest Dekalb High School
Decatur, GA05.2012
Skills
- Microsoft Office Suite
- Oracle applications
- Salesforce and ServiceNow
- ADP and Aloha POS
- Workday and Autotask
- DattoRMM
- Computer assembly and maintenance
- Troubleshooting and hardware installation
- Linux fundamentals
- Network configuration and connectivity
- Web technologies (HTML, CSS)
Certifications And Awards
- CompTIA A+ Prep Certificate – Gwinnett Technical College
- Cybersecurity Certificate – Gwinnett Technical College
- PC Repair and Network Technician – Gwinnett Technical College
- Data Center Fundamentals – Gwinnett Technical College
- Inspire Good Citizen Award (2019)
- MSI Certified Team Supervisor (2019)
- Year Up Atlanta: Excellence in Computer Applications (2015)
- Year Up Atlanta: Professionalism Award (2015)
Timeline
IT Systems Administrator
Guardian Pharmacy
07.2024 - Current
IT Support Specialist
Guardian Pharmacy
07.2022 - 07.2024
Level 2 Support Specialist
Inspire Brands – Arby’s Restaurant Group
07.2018 - 07.2022
Level 1 Customer Support Analyst
Inspire Brands – Arby’s Restaurant Group
01.2016 - 07.2022
Help Desk Intern
Inspire Brands – Arby’s Restaurant Group
07.2015 - 01.2016
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
Computer Support Technician Certificate -
Year Up
High School Diploma -
Southwest Dekalb High School