Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Harding

Ringgold

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Extended Stay America. Proven ability to enhance guest satisfaction through effective issue resolution and strong teamwork. Skilled in payment processing and adept at multitasking, ensuring smooth operations and positive experiences for all guests.

Overview

12
12
years of professional experience

Work History

Guest Service Representative

Extended Stay America
09.2016 - Current
  • Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
  • Provided attentive customer service by addressing inquiries and resolving issues promptly.
  • Maintained knowledge of hotel amenities to effectively promote services to guests.
  • Handled reservations using property management software, ensuring accuracy in guest information.
  • Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
  • Processed payments and managed cash transactions accurately during guest interactions.
  • Engaged with guests to gather feedback, enhancing overall guest satisfaction experiences.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Shift Supervisor

Rite Aid
08.2013 - 09.2016
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored new team members on operational procedures and best practices.
  • Coordinated staff schedules to optimize workflow and maintain productivity levels.
  • Monitored inventory levels, managing supply orders to prevent shortages or overstocking.
  • Resolved customer inquiries and complaints effectively, maintaining high satisfaction rates.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

High School Diploma -

Hamilton County High School
Chattanooga, TN
05-2007

Skills

  • Customer service
  • Computer skills
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Payment processing
  • Complaint handling
  • Multitasking Abilities
  • Teamwork and collaboration

Timeline

Guest Service Representative

Extended Stay America
09.2016 - Current

Shift Supervisor

Rite Aid
08.2013 - 09.2016

High School Diploma -

Hamilton County High School

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Brittany Harding