Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

BRITTANY JACKSON

Atlanta

Summary

Professional with 18+ years of experience executing administrative roles as well as leadership, renowned for innovative problem-solving and empathetic communication. Expertise in complex issues and maintaining high satisfaction rates. Passionate about leveraging skills to enhance operational efficiency.

Overview

19
19
years of professional experience

Work History

Phlebotomist/ Specimen Processor

Quest Diagnostics
01.2025 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.

Specimen Processor / Administrative Support

Antech Lab
01.2022 - 01.2025
  • Supported lab operations by processing up to 40 samples/hour with a focus on accuracy and timeliness.
  • Trained and mentored new hires, improving departmental productivity.
  • Managed inventory control and documentation of sample data using proprietary software systems.

Customer Service & Collections Representative

Wellstar Health System
11.2019 - 05.2024
  • Respond to 50+ daily inbound calls regarding account status, billing disputes, and payment options.
  • Resolve escalated customer concerns through effective de-escalation and problem-solving strategies.
  • Process claims using CPT and ICD-10 coding; ensure accurate insurance billing and reprocessing.
  • Maintain a 98% satisfaction rate through empathetic communication and timely issue resolution.
  • Document all calls in CRM system; escalate complex issues to supervisors as needed.

Lab Technical Assistant

Northside Hospital
01.2023 - 01.2024
  • Provided front-line support to patients and staff in laboratory services.
  • Maintained accurate patient records and initiated interventions for improper specimens.
  • Trained team members on proper procedures for specimen collection and labeling.

Phlebotomist 3

Emory
10.2022 - 07.2023
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Packaged and shipped specimens to central lab daily.

Phlebotomist

Piedmont Healthcare
10.2020 - 09.2022
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.

Lead Specimen Processor

Idexx Laboratories
12.2018 - 10.2020
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
  • Enhanced laboratory efficiency by accurately processing and labeling specimen samples.

Lead Night Phlebotomist

Dominion Lab
01.2007 - 11.2018
  • Assisted in processing prescriptions, educating customers, and coordinating with physicians.
  • Supported insurance claims and ensured timely medication delivery.

Customer Service / Stage Manager

Turner Broadcasting
01.2011 - 01.2016
  • Delivered concierge-level service to guests, celebrities, and executives.
  • Managed time-sensitive requests and communicated effectively between production teams.

Education

Medical Assistant Program - undefined

Medix
Atlanta, GA

Skills

  • Customer Service
  • Specimen processing
  • Leadership
  • Data Entry
  • Conflict Resolution
  • Training

ADDITIONAL INFORMATION

  • Externship
  • East Clinic & West Atlanta Internal Medicine

Timeline

Phlebotomist/ Specimen Processor

Quest Diagnostics
01.2025 - Current

Lab Technical Assistant

Northside Hospital
01.2023 - 01.2024

Phlebotomist 3

Emory
10.2022 - 07.2023

Specimen Processor / Administrative Support

Antech Lab
01.2022 - 01.2025

Phlebotomist

Piedmont Healthcare
10.2020 - 09.2022

Customer Service & Collections Representative

Wellstar Health System
11.2019 - 05.2024

Lead Specimen Processor

Idexx Laboratories
12.2018 - 10.2020

Customer Service / Stage Manager

Turner Broadcasting
01.2011 - 01.2016

Lead Night Phlebotomist

Dominion Lab
01.2007 - 11.2018

Medical Assistant Program - undefined

Medix

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