Brittany James
McDonough
Summary
Seeking a position that will effectively maximize 10+ years experience in meeting the demands of a fast-paced work environment. Strong organizational and communication skills, the ability to effectively multitask and proven success building positive working relationships at all levels. Hard working and committed professional who is eager to make a positive contribution to your company's customer experience.
Overview
16
16
years of professional experience
Work History
Owner- Lead Caterer
The Crafted Graze
McDonough, GA
03.2025 - Current
- Established strong vendor relationships to secure high-quality supplies at competitive prices.
- Enhanced customer satisfaction through proactive communication and responsiveness to client feedback.
- Maintained strict adherence to food safety guidelines, ensuring the health and well-being of guests at every wedding served.
- Curated aesthetically pleasing table settings and buffet displays that complemented each couple''s chosen theme or style.
- Coordinated logistics for catering events, ensuring timely delivery and setup of food services.
- Oversaw event execution, managing staff assignments and ensuring adherence to client specifications.
- Implemented cost-control measures that optimized budget allocations without compromising quality.
Bodily Injury Claims Specialist
State Farm
Dunwoody, Georgia
09.2021 - 03.2025
- Followed up with customers on unresolved issues.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted full claim investigations and reported updates and legal actions.
- Reported policy changes and company conditions affecting customer satisfaction.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records and health statuses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
Dispatcher III
Henry County 911
McDonough, GA
05.2014 - 09.2021
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Training new hires on phone and radio systems, and how to effectively use mapping systems for non-emergency and emergency calls for service.
- Read system maps and caller information, and documented all details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
Glass Claims Representative
GEICO
06.2013 - 05.2014
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Resolved policyholders problems, improved operations and provided exceptional client support.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Processed eligibility and benefits verification and authorization requests.
Retail Supervisor
Papaya
05.2010 - 06.2013
- Entered and priced inventory to assist with efficient restocking.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Coordinated merchandising of new products, including displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Assisted customers with locating and choosing merchandise in any store department.
Education
Bachelor of Science - Social And Criminal Justice
Asford University
San Francisco, CA (online)07.2020
Skills
- Multitasking
- Employee training
- Team management
- Communication
- Organization
- Attention to detail
- Schedule Management
- Supervision
Timeline
Owner- Lead Caterer
The Crafted Graze
03.2025 - Current
Bodily Injury Claims Specialist
State Farm
09.2021 - 03.2025
Dispatcher III
Henry County 911
05.2014 - 09.2021
Glass Claims Representative
GEICO
06.2013 - 05.2014
Retail Supervisor
Papaya
05.2010 - 06.2013
Bachelor of Science - Social And Criminal Justice
Asford University