Brittany Lee
Buchanan
Summary
Dynamic Team Leader with a proven track record at Big Peach Car Wash, excelling in operational excellence and customer service. Was also named 'Top Seller' for the Bremen location every month from the time the site opened, also top 8 company wide with only 4 months to compete. Committed to achieving both personal and business goals through motivated teamwork.
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Assistant Manager
Big Peach Car Wash
Bremen
07.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Supervised daily operations and ensured high standards of customer service.
- Trained staff on car wash procedures and safety protocols.
- Managed inventory and ordered supplies to maintain operational efficiency.
- Scheduled employee shifts to optimize workforce coverage and productivity.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
SECRETARY
B&B Specialized Hauling
Buchanan
09.2017 - 07.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks.
Education
GED
Waco, GASkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Performance coaching
- Operational excellence
- Team leadership
- Teamwork and collaboration
- Customer service
- Staff management
- Problem resolution
- Goal setting
- Good judgment
- Sales
- Employee training
- Inventory management
- Shift scheduling
- Operational efficiency
- Attention to detail
- Problem solving
- Workplace safety compliance
- Time management
- Task delegation
Timeline
Assistant Manager
Big Peach Car Wash
07.2024 - Current
SECRETARY
B&B Specialized Hauling
09.2017 - 07.2024
GED