Brittany Lee
Buchanan
Summary
Dynamic Team Leader with a proven track record at Big Peach Car Wash, excelling in operational excellence and customer service. Was also named 'Top Seller' for the Bremen location every month from the time the site opened, also top 8 company wide with only 4 months to compete. Committed to achieving both personal and business goals through motivated teamwork.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Big Peach Car Wash
07.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Improved office workflow by redesigning document submission process.
Secretary
B&B Specialized Hauling
09.2017 - 07.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks.
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Performance coaching
- Operational excellence
- Team leadership
- Teamwork and collaboration
- Customer service
- Staff management
- Problem resolution
- Goal setting
- Good judgment
- Sales
Timeline
Team Leader Manager
Big Peach Car Wash
07.2024 - Current
Secretary
B&B Specialized Hauling
09.2017 - 07.2024
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