Brittany Mains
Townsend
Summary
Background in administrative and client-facing roles, particularly in healthcare settings where confidentiality, accuracy, and customer service were essential. Managed sensitive financial and patient information, coordinated scheduling, verified insurance, and supported day-to-day office operations. Values professionalism and attention to detail and prioritizes building strong client relationships.
Overview
9
9
years of professional experience
Work History
Office Administrator
Mains Co.
Vero Beach, FL
07.2017 - Current
- Preparing service estimates
- Coordinating scheduling
- Administrative functions including client communication and client documentation
- Marketing and campaign support
- Maintaining positive and warm client relations in-person and via telephone/email
- Purchasing and delivering work material
- Maintaining financial records
Office Administrator
Skypoint Chiropractic
Vero Beach, FL
02.2024 - 04.2025
- Managed sensitive patient and billing information with strict confidentiality and discretion
- Followed HIPAA guidelines and ensured compliance with standard operating procedures
- Provided frontline customer service while managing administrative duties
- Insurance verification
- Resolved client inquiries
- Performed treatment room turnover
- Scheduled and coordinated appointments
- Followed up with clientele for patient retention
- Cross-departmental communication
- Actively promoted patient satisfaction to increase Google and website reviews
Education
High School -
Penn Foster
07.2017
Skills
- Database entry
- Record management
- Confidential informational handling
- Customer service
- Payment processing
- Detail oriented problem solving
- Scheduling
- Insurance verification
- Telephone communication
- Accounts receivable
- Maintaining accurate client files
- Office administration
Timeline
Office Administrator
Skypoint Chiropractic
02.2024 - 04.2025
Office Administrator
Mains Co.
07.2017 - Current
High School -
Penn Foster