Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany McCann

Ringgold

Summary

Dynamic professional with extensive experience in customer service and cash flow management at Family Dollar. Proven track record in negotiations and loan processing, enhancing customer satisfaction and loyalty. Skilled in merchandising strategies and effective communication, consistently achieving business goals while fostering a positive team environment.

Professional with extensive experience in customer service and financial transactions, prepared for this role. Proven capability in assessing item value, negotiating deals, and managing inventory. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, conflict resolution, and maintaining high standards in all interactions.

Overview

10
10
years of professional experience

Work History

Pawnbroker

EZPAWN
10.2022 - Current
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.

Assistant Manager

Family Dollar
11.2018 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Cashier

Walmart
06.2018 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Family Dollar
12.2015 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Tenoroc High School
Lakeland, FL
06-2010

Skills

  • Cash flow management
  • Effective communicator
  • Teamwork orientation
  • Negotiations
  • Documentation skills
  • Merchandising strategies
  • Sales proficiency
  • Loan processing
  • Upselling techniques
  • Item pricing
  • Evaluation
  • Loan paperwork

Timeline

Pawnbroker

EZPAWN
10.2022 - Current

Assistant Manager

Family Dollar
11.2018 - 06.2022

Cashier

Walmart
06.2018 - 10.2018

Customer Service Representative

Family Dollar
12.2015 - 05.2018

High School Diploma -

Tenoroc High School

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Brittany McCann