Brittany Richard
Villa Rica
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at effectively leading teams and implementing ecient administrative processes. Positive and upbeat with strong relationship-building abilities. Expertise in overseeing administrative tasks and ensuring smooth oce operations. Highly organized and detail-oriented with excellent communication and leadership skills.
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Compassionate Patient Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical records management, and insurance verification. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and streamline office operations.
Overview
16
16
years of professional experience
Work History
PATIENT COORDINATOR
Advanced Dermatology
Douglasville
09.2022 - 04.2025
- Managed patient intake process, including scheduling appointments and verifying insurance.
- Coordinated communication between patients, physicians, and other healthcare providers.
- Performed administrative tasks such as maintaining patient records and processing billing.
- Assisted with patient education and provided support during medical procedures.
- Managed patient records using electronic health record systems.
- Communicated with patients regarding treatment plans and follow-up care.
- Facilitated insurance verification and authorizations for dermatology procedures.
- Provided exceptional customer service to enhance patient experience and satisfaction.
- Trained new staff on office protocols and patient interaction techniques.
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
PHARMACY RECEPTIONIST
U Save It Pharmacy
Grin
03.2022 - 08.2022
- Performed inventory management and ordering of pharmaceutical supplies.
- Maintained patient records and condentiality in compliance with HIPAA regulations.
- Collaborated with healthcare providers to coordinate patient care.
- Utilized pharmacy software systems for prescription processing and documentation.
HOUSE MANAGER VOLUNTEER POSITION
Potters House For Women
Milner
09.2021 - 03.2022
- Supervised residents in the preparation of meals and performing chores, while providing constructive feedback.
- Managed day to day operation of home to comply with regulations and agency standards.
- Encouraged residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Collaborated with community partners to organize events and fundraisers.
DENTAL RECEPTIONIST
Dr. James A. Henson Jr. DDS
Marietta
10.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive rst impression.
- Scheduled and conrmed patient appointments.
- Communicated with clients and updated client records.
PRE-K ASSISTANT TEACHER
Reections Learning Academy
Dallas
04.2009 - 03.2012
- Organized activities for teaching foundational learning skills.
- Observed children, at recess and off-site with positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
Education
HIGH SCHOOL DIPLOMA -
Hiram High School
Hiram, GASkills
- Positive Attitude
- Energetic
- Customer Service-Oriented
- Multitasking
- Prioritization
- Leadership
- Time Management
- Organizational Skills
- Communication Skills
Timeline
PATIENT COORDINATOR
Advanced Dermatology
09.2022 - 04.2025
PHARMACY RECEPTIONIST
U Save It Pharmacy
03.2022 - 08.2022
HOUSE MANAGER VOLUNTEER POSITION
Potters House For Women
09.2021 - 03.2022
DENTAL RECEPTIONIST
Dr. James A. Henson Jr. DDS
10.2019 - 03.2021
PRE-K ASSISTANT TEACHER
Reections Learning Academy
04.2009 - 03.2012
HIGH SCHOOL DIPLOMA -
Hiram High School