Brittany O'Connor
Dearing
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
Evans
10.2023 - Current
- Maintained accurate records of all insurance transactions using computer software systems.
- Responded to customer inquiries and problems to promote great service.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Veterinary Technician
Highland Animal Hospital
Augusta
01.2023 - 07.2023
- Helping clients with concerns of their pets
- Working with various doctors to find a diagnosis
- Using various equipment such as blood machines, x-ray, urinalysis, oxygen, and monitors
- Drawing up medications and vaccines
- Handling pets to ensure safety of other employees and the animals
- Pulling blood and other samples to run tests to ensure health of the animal
- Assisting in surgeries and dental cleanings
- Dispensed prescription medications upon request from veterinarians.
- Supervised vet techs and scheduled appointments.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
Veterinary Technician
Grovetown Animal Clinic
Grovetown
08.2022 - 01.2023
- After being a receptionist at Grovetown Animal Clinic I worked my way up to being a technician
- I take weights and temperature while asking routine questions about the patient
- I usually start any routine testing as far as heartworm test and fecals before getting the doctor to come examine the patient further
- I have done x-rays, bloodwork, assisted in surgery, and assisted in dental cleanings
- I have worked with many doctors at Grovetown and have adjusted to their preferred ways of performing treatment
- I have handled aggressive pets as well
Receptionist
Grovetown Animal Clinic
Grovetown
04.2022 - 01.2023
- I open the clinic and start by going over voicemails and emails
- Check clients in and out handling payments
- Return calls and emails while answering them throughout the day
- Refile and organize all the clientele paperwork
- I approve and decline prescription requests
- I book appointments with detail for the visit
- I close the clinic by handling the daily money intake while keeping a copy of all the receipts throughout the day
Associate
Ace Hardware
Grovetown
03.2021 - 04.2022
- I work the register and the floor
- I handle cash and card payments
- I make and put out tags and organize end caps for sales
- I help and communicate with customers to find what they need
- I help with online orders and pickups
- I help put together lawn mowers and grills
- I make phone calls to customers and answer the phone to help customers find what they are looking for
Cashier/Sales Associate
Hippy Chicks Boutique
Harlem
08.2019 - 10.2019
- I cleaned and organized the merchandise
- I worked the register and greeted and helped all customers
- I also made sure everything was in stock
Education
High school diploma or GED - Science
Harlem High School
Harlem, GA05.2021
Skills
- Merchandising
- Typing
- Front Desk
- Animal Care
- Photography
- Medical Imaging
- Kennel Experience
- Veterinary Technician Experience
- Animal Restraint
- Animal handling
- Cash Handling
- Cashiering
- Customer service
- Recordkeeping systems
- Client relationship management
Certification
- Property & Casualty License, 10/01/23, 08/31/25
- Property and Casualty Insurance License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Insurance Agent
State Farm
10.2023 - Current
Veterinary Technician
Highland Animal Hospital
01.2023 - 07.2023
Veterinary Technician
Grovetown Animal Clinic
08.2022 - 01.2023
Receptionist
Grovetown Animal Clinic
04.2022 - 01.2023
Associate
Ace Hardware
03.2021 - 04.2022
Cashier/Sales Associate
Hippy Chicks Boutique
08.2019 - 10.2019
High school diploma or GED - Science
Harlem High School