Brittany Santiago
Store Manager
Atlanta
Summary
Results-driven events professional with strong track record in planning and executing successful events. Versatile in team collaboration and adaptable to changing needs. Known for effective communication, problem-solving, and organizational skills. Brings strategic mindset and focus on achieving measurable outcomes.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Social Media and Events Manager
Woof Gang Bakery & Grooming
05.2023 - Current
- Developed and executed social media campaigns to increase brand visibility and community engagement, while supporting fundraising efforts to give back to the dog community
- Coordinated and managed events from concept to execution, including fundraising events aimed at supporting local animal welfare causes
- Cultivated relationships with influencers, community organizations, and local businesses to expand the brand's reach and promote collaboration within the pet and animal rescue sectors
- Managed day-to-day social media activities, content creation, posting, and community engagement, focusing on amplifying the organization’s mission and impact
- Created and maintained a content calendar for consistent and strategic content delivery across multiple social platforms
- Implemented targeted social media advertising campaigns to maximize visibility and ROI on fundraising efforts
Assistant Manager
Woof Gang Bakery and Grooming
11.2022 - 05.2023
- Supervised daily operations and managed a team, ensuring smooth workflows and delivering high-quality customer service
- Led and organized fundraising events, including collaborations with local shelters, animal rescues, and nonprofits, to raise awareness and support the dog community
- Managed inventory, ordering supplies, and maintained stock levels, optimizing operational efficiency
- Assisted with the hiring, training, and scheduling of staff to ensure a motivated and productive team
- Coordinated grooming appointments and managed customer inquiries, focusing on service excellence and fostering long-term relationships with clients
- Contributed to social media campaigns and in-store promotions designed to attract and engage customers, while also supporting charitable causes
Store Manager
Fenway Health
06.2022 - 11.2022
- Led store operations, managing a team of up to 18 staff members, ensuring productivity, high performance, and alignment with organizational goals
- Recruited, hired, and mentored both employees and volunteers, focusing on developing a strong, well-trained, and engaged team
- Organized and led volunteer initiatives, providing mentorship and fostering a positive environment to encourage active participation
- Implemented strategies to enhance sales, track performance metrics, and optimize financial results
- Developed strong relationships with clients and employees, contributing to an inclusive and welcoming store environment
- Handled administrative tasks, such as cash handling, sales reporting, and inventory management, while maintaining accurate financial records
Assistant Manager
Fenway Health (Boomerangs)
05.2020 - 06.2022
- Supervised daily operations of the store, including deposit balancing, staff supervision, and managing the workflow
- Led the recruitment, onboarding, and training of volunteers, working with community members to ensure their contributions were valuable to the store’s operations
- Created impactful merchandising displays to showcase donated goods and maximize sales, particularly in support of the nonprofit’s mission
- Assisted in the development of volunteer-led fundraising initiatives, which contributed to the organization's outreach and community involvement
- Managed a team of 10 employees and volunteers, ensuring all team members worked cohesively to meet store goals
- Fostered a supportive environment for both staff and volunteers, promoting a culture of respect, inclusion, and community service
Supervisor
Fenway Health (Boomerangs)
09.2017 - 05.2020
- Supervised a team of 8 associates, overseeing daily store operations, including opening, closing, and financial reconciliation tasks
- Led volunteer efforts, assisting with recruitment and ensuring volunteers felt welcomed, valued, and engaged in store activities
- Coordinated donations and pricing for merchandise, ensuring efficiency in store operations and maximizing community involvement
- Assisted with customer service, addressing inquiries and managing customer complaints, ensuring high satisfaction and positive relationships
- Supported the development of fundraising activities to benefit nonprofit initiatives, including promoting awareness of causes through merchandise displays and events
Education
Associate - Graphic Design
Bunker Hill Community College
Boston, MA 01.2020 - 09.2022
Diploma -
Cambridge Rindge And Latin High School
Cambridge, MASkills
Volunteer & Donor Management
Social Media Strategy & Content Creation
Event Planning & Community Engagement
Team Leadership & Staff Development
Fundraising & Charity Event Coordination
Customer Service & Client Relations
Marketing & Communications
Nonprofit Operations & Administration
Financial Management & Budgeting
Timeline
Social Media and Events Manager
Woof Gang Bakery & Grooming
05.2023 - Current
Assistant Manager
Woof Gang Bakery and Grooming
11.2022 - 05.2023
Store Manager
Fenway Health
06.2022 - 11.2022
Assistant Manager
Fenway Health (Boomerangs)
05.2020 - 06.2022
Associate - Graphic Design
Bunker Hill Community College
01.2020 - 09.2022
Supervisor
Fenway Health (Boomerangs)
09.2017 - 05.2020
Diploma -
Cambridge Rindge And Latin High School
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