Brittany Smith
Athens
Summary
Dynamic professional with a proven track record in behavior management and effective communication, demonstrated at Clarke Middle School. Excelled in creating positive environments and resolving high-stress situations, enhancing student safety and customer loyalty. Skilled in assisting students with special needs and providing exemplary service, showcasing both hard and soft skills without relying on numerical data.
Overview
19
19
years of professional experience
Work History
Paraprofessional
Clarke Middle School
08.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
Verizon
01.2008 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
BabyCenter
07.2006 - 02.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Clarke Central High School
350 S Milledge Ave05-2005
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
Languages
English
Full Professional
Timeline
Paraprofessional
Clarke Middle School
08.2021 - Current
Customer Service Representative
Verizon
01.2008 - 03.2010
Receptionist
BabyCenter
07.2006 - 02.2008
High School Diploma -
Clarke Central High School
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