Brittany Turner
Augusta
Summary
Accomplished professional with over 8 years of diverse experience in truck driving, account management, and customer support, leveraging strong analytical and problem-solving skills to enhance client satisfaction and operational efficiency. Demonstrates exceptional adaptability and communication abilities, with a proven track record in remote work and conflict resolution. Committed to maintaining safety and accuracy, while continuously improving technical expertise and organizational skills.
Overview
9
9
years of professional experience
Work History
Truck Driver
10.2022 - Current
- Ensure timely pickups and deliveries, maintaining strict schedules.
- Secure loads effectively, adhering to federal guidelines.
- Achieve 100% accuracy in reporting and bill of ladings.
- Expertly manage high-value goods transport nationwide, ensuring timely deliveries and maintaining flawless reporting accuracy while adhering to federal regulations.
- Meticulously secure loads and execute precise pick-up and delivery schedules, demonstrating unwavering commitment to safety and operational excellence.
- Leverage remote work capabilities to optimize route planning and enhance overall efficiency in long-haul trucking operations.
- Foster strong relationships with clients and team members, facilitating smooth logistics operations and consistently meeting delivery expectations.
Account Manager
ADP
10.2021 - 09.2022
- Managed top client accounts, achieving highest Net Promoter Scores in the South Region.
- Resolved payroll errors, ensuring timely processing and client satisfaction.
- Led remote product support, recognized as top specialist in the South Region.
- Mentored new hires, enhancing team onboarding and training processes.
- Supported tax compliance and wage garnishments, improving client account management.
- Provided comprehensive product support, addressing user inquiries on software, payroll, and HR.
- Assisted with onboarding, mentored new hires, and supported payroll processing and direct deposits.
- Conducted computer diagnostics, investigated complex issues, and delivered technical assistance.
- Managed multi-jurisdiction state taxes and maintained detailed records of data transactions.
- Partnered with HR for effective management, facilitated smooth onboarding processes, and assisted in resolving payroll-related errors to ensure timely processing.
- Ensured security compliance for accounts, enhancing data protection and trust.
- Resolved customer issues promptly via chat, improving satisfaction and retention.
- Prepared detailed reports from data analysis, supporting strategic decisions.
- Automatic Data Processing
Messaging Expert
T-mobile
06.2019 - 10.2021
- Analyzed PowerBI statistics to drive community revenue goals, ensuring data-driven decision-making and measurable results for T-Mobile's messaging platform.
- Resolved customer issues via chat with a focus on one-message resolution, significantly improving customer satisfaction and operational efficiency.
- Participated in the 2020 Career Advantage program, actively engaging in professional development and contributing to team knowledge sharing.
Expert Account Specialist/ Revenue Ambassador
T-mobile
07.2017 - 06.2019
- Ensured security policies compliance, enhancing account safety and trust.
- Resolved customer complaints efficiently, improving satisfaction rates.
- Verified account information via phone, ensuring data accuracy.
- Facilitated order placements and refunds, boosting customer loyalty.
- Drove community revenue goals while ensuring account security, resolving customer issues via multiple channels, and maintaining high-level technical support.
- Analyzed customer data to prepare comprehensive reports, while consistently meeting sales targets and focusing on one-call resolution for improved efficiency.
- Resolved customer issues through phone and email, enhancing satisfaction and retention.
- Verified account details via calls, ensuring accurate and secure customer information.
- Assisted in order placements and refunds, improving transaction efficiency.
- Organized and recorded data for processing, supporting streamlined operations.
- Compiled reports from analyzed data, contributing to informed decision-making.
- Streamlined customer service processes, resolving complex issues efficiently and elevating customer satisfaction rates for T-Mobile's account management team.
- Fostered strong relationships with cross-functional teams to enhance account specialist capabilities, resulting in improved customer retention rates.
- Pioneered new approaches to customer outreach, implementing data-driven strategies that significantly boosted customer engagement and loyalty.
- Analyzed customer feedback and account data to identify trends, providing actionable insights that led to measurable improvements in service quality.
Account Specialist
Tmobile
08.2016 - 06.2019
- Managed customer accounts and provided tailored solutions to meet client needs.
- Facilitated communication between clients and internal teams to enhance service delivery.
- Resolved customer inquiries and issues promptly using CRM software tools.
- Analyzed account data to identify trends and recommend actionable strategies.
- Collaborated with sales teams to support account growth initiatives effectively.
- Maintained accurate records of customer interactions and transactions consistently.
- Assisted in training new team members on account management processes and tools.
- Implemented feedback mechanisms to improve client satisfaction and service quality.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
Education
CDL-A License -
Commercial Driving Academy
Associate of Science - Business Administration
Colorado Technical University
01.2020 - 01/2021
Diploma -
North Augusta Senior High School
08.2007 - 06/2011
Skills
- Critical Thinking
- Conflict Resolution
- Active Listening
- Remote Work
- Time Management
- Communications
- Attention to Detail
- Problem Solving
- Typing
- Organizational Skills
- Safety
- Multitasking
- Adaptability
- Auditing
- Data Analysis
- Customer Engagement
- Team Leadership
- Sales Strategy
- Process Improvement
- Technical Support
- Route planning
- Federal regulations
- Client relationship management
- Safety compliance
- Technical troubleshooting
Timeline
Truck Driver
10.2022 - Current
Account Manager
ADP
10.2021 - 09.2022
Associate of Science - Business Administration
Colorado Technical University
01.2020 - 01/2021
Messaging Expert
T-mobile
06.2019 - 10.2021
Expert Account Specialist/ Revenue Ambassador
T-mobile
07.2017 - 06.2019
Account Specialist
Tmobile
08.2016 - 06.2019
Diploma -
North Augusta Senior High School
08.2007 - 06/2011
CDL-A License -
Commercial Driving Academy