Brittany Horner
MIDWAY
Summary
Dynamic Front Office Manager at IGH with proven expertise in customer relations and workflow optimization. Recognized for enhancing service delivery and resolving issues efficiently. Skilled in CRM software and effective multitasking, consistently improving customer satisfaction and fostering strong client relationships. Committed to maintaining high standards of professionalism and service excellence.
Overview
2026
2026
years of professional experience
Work History
Front Office Manager
IGH
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to improve response times and efficiency in service delivery.
- Educated customers on product features, fostering informed purchasing decisions.
- Identified recurring issues and contributed to process improvements for better service outcomes.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
Business Owner
S & B Lawn Care
01.2022 - Current
- Managed daily operations, ensuring high-quality lawn care services for residential and commercial clients.
- Developed marketing strategies to attract new customers and increase brand awareness in local community.
- Oversaw scheduling and logistics, optimizing routes to enhance service efficiency and reduce travel time.
- Trained and mentored staff on best practices in lawn maintenance techniques and customer service standards.
- Evaluated customer feedback to refine service delivery and enhance client satisfaction rates consistently.
- Established relationships with suppliers to secure quality materials at competitive prices, reducing operational costs.
- Conducted regular inspections of equipment, ensuring optimal performance and safety compliance throughout operations.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
Carnival Worker
Arise
01.2019 - 01.2022
- Operated carnival rides, ensuring safety protocols and guest enjoyment.
- Assisted in setup and breakdown of attractions, demonstrating strong teamwork skills.
- Provided exceptional customer service, resolving inquiries and enhancing visitor satisfaction.
- Maintained cleanliness and organization of work areas, promoting a welcoming environment.
- Assisted customers with inquiries, ensuring accurate and timely information delivery.
- Resolved complaints effectively, enhancing customer satisfaction and loyalty.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled high-volume calls while maintaining professionalism and composure under pressure.
Server
Cracker Barrell
05.2015 - 12.2017
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Addressed customer inquiries and concerns promptly to foster positive dining atmosphere.
- Trained new team members on service standards and operational procedures effectively.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Implemented feedback from patrons to improve service quality consistently.
Education
High School Diploma -
Liberty County High School
Hinesville, GASkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Hospitality services
- Administrative skills
- Issue handling
Timeline
Business Owner
S & B Lawn Care
01.2022 - Current
Carnival Worker
Arise
01.2019 - 01.2022
Server
Cracker Barrell
05.2015 - 12.2017
Front Office Manager
IGH
High School Diploma -
Liberty County High School