Brittany Wharton
Snellville
Summary
Bar specialist with proven expertise in managing bar operations to enhance customer satisfaction and boost sales. Skilled in team leadership, conflict resolution, and implementing effective sales strategies. Committed to fostering a positive atmosphere and driving repeat business through exceptional customer engagement.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
10
10
years of professional experience
Work History
Bar specialist
Dave and Busters
Lawrenceville
03.2016 - Current
- Managed bar operations, enhancing customer satisfaction and boosting sales through efficient service.
- Trained staff in mixology techniques, improving team performance and customer experience.
- Implemented inventory controls, reducing waste and optimizing resource use.
- Collaborated with management to develop promotional events, increasing foot traffic.
- Resolved customer complaints swiftly, maintaining a positive atmosphere and repeat business.
- Streamlined customer support processes, enhancing response times and achieving measurable improvements in customer satisfaction ratings.
General Manager
Sam’s on Main
Grayson, GA
03.2024 - 12.2024
- Directed daily operations to enhance customer satisfaction and service efficiency.
- Developed and implemented training programs for staff to improve service standards.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
- Analyzed sales data to identify trends, guiding strategic decisions for menu adjustments.
- Fostered a positive work environment, promoting teamwork and open communication among staff.
- Streamlined procedures to enhance workflow efficiency and reduce operational costs.
Education
Bachelors - Psychology
South New Hampshire University
Snellville, GA05.2028
GED -
Gwinnett Technical College
Lawrenceville, GA07.2025
Skills
- Customer Engagement
- Sales Strategy
- Team Leadership
- Conflict Resolution
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
Timeline
General Manager
Sam’s on Main
03.2024 - 12.2024
Bar specialist
Dave and Busters
03.2016 - Current
Bachelors - Psychology
South New Hampshire University
GED -
Gwinnett Technical College