Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Wingo

Atlanta

Summary

Versatile and results-driven administrative professional with over a decade of experience delivering exceptional customer service, supporting office operations, and managing administrative tasks across government, healthcare, and hospitality sectors. Known for a positive attitude, fast learning, and the ability to thrive in dynamic environments. Highly skilled in multitasking, scheduling, and maintaining accurate documentation. Ready to bring strong organizational skills, attention to detail, and a people-first approach to any administrative or front-facing role.

Overview

15
15
years of professional experience

Work History

Leasing Consultant
09.2024 - Current
  • Serve as the primary point of contact for prospective and current residents, guiding them through the leasing process with clarity and professionalism.
  • Conduct property tours, explain lease terms, and assist applicants with completing rental applications and background checks.
  • Maintain accurate and up-to-date resident records using leasing and property management software.
  • Respond promptly to maintenance requests and resident concerns, ensuring high levels of satisfaction and retention.
  • Promote vacant units through marketing efforts including social media posts, flyers, and community outreach initiatives.
  • Complete thorough move-in and move-out inspections, documenting conditions and ensuring compliance with property standards.

Account Specialist / Customer Service Representative

Internal Revenue Service
01.2023 - 07.2024
  • Provided detailed account support and resolved tax-related inquiries with professionalism and confidentiality.
  • Handled high volumes of inbound calls, delivering accurate information and guidance to diverse individuals.
  • Scanned, uploaded, and organized sensitive documents with precision, ensuring accuracy and compliance.
  • Maintained detailed case notes and records using internal systems and Microsoft Office tools.
  • Demonstrated exceptional attention to detail and problem-solving in a fast-paced, deadline-driven environment.
  • Collaborated with colleagues and supervisors to improve service processes and enhance the taxpayer experience.

Area Supervisor

Levy Restaurants
01.2017 - 12.2022
  • Oversaw day-to-day operations, ensuring smooth workflows and high-quality customer experiences during large-scale events.
  • Supervised and supported team members across departments, fostering a positive and productive work environment.
  • Created and managed staff schedules, tracked inventory, and prepared reports to optimize efficiency.
  • Mentored and trained new employees, improving team performance and reducing onboarding time.
  • Resolved guest and employee conflicts professionally, ensuring a respectful and solution-focused outcome.
  • Collaborated with upper management to implement service improvements and meet organizational goals.

Medical Administrative Assistant

Healthcare Clinic
02.2010 - 11.2014
  • Scheduled patient appointments and maintained electronic health records in a fast-paced clinical environment.
  • Verified insurance coverage, processed claims, and ensured timely authorization for procedures.
  • Acted as the first point of contact for patients, providing warm greetings and managing multi-line phone systems.
  • Supported physicians and nurses with administrative tasks to ensure smooth office operations.
  • Handled sensitive medical and billing information with confidentiality and compliance with HIPAA standards.
  • Assisted with front desk duties including check-ins, data entry, and appointment reminders.

Education

Diploma - Medical Administration Assisting

Everest College
01-2010

Diploma - Business Management

Tri-Cities High School
01-2004

Skills

  • Administrative & Clerical Support
  • Customer Service & Conflict Resolution
  • Microsoft Office Google Suite
  • Typing & Document Management
  • Scheduling & Time Management
  • Communication & Team Leadership
  • Account administration

Timeline

Leasing Consultant
09.2024 - Current

Account Specialist / Customer Service Representative

Internal Revenue Service
01.2023 - 07.2024

Area Supervisor

Levy Restaurants
01.2017 - 12.2022

Medical Administrative Assistant

Healthcare Clinic
02.2010 - 11.2014

Diploma - Medical Administration Assisting

Everest College

Diploma - Business Management

Tri-Cities High School

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Brittany Wingo