Brittany Woodham

• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Guided clients in developing skills and strategies for dealing with problems.
• Conducted assessments to determine progress and performance and report findings to relevant authorities.
• Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
• Adapted counseling techniques to best suit individual needs of each client.
• Assisted clients in exploring feelings and understanding behaviors.
• Designed safe and supportive environment for clients to discuss issues.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Supported individuals dealing with mental health and emotional issues.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Supervised meetings with family members to help create support system for clients.

• Advocated in court regarding client behavior, treatment goals and progress.
• Developed and implemented individualized treatment plans.
• Provided group, family, and individualized support recovery goals.
• Gathered information about useful resources and helped coordinate referrals.
• Documented case management activity for accurate, reliable records.
• Supported clients with compassionate, empathetic face-to-face support.
• Improved relapse prevention rates with targeted recovery program mentoring.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Worked with and advocated to probation officers to provide support to clients that best fit the need of

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Liaised between clients and vendors and maintained effective lines of communication.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated groups and studies

As the office manager my role was to oversee daily administrative operations, ensuring efficient work flow, and excellent customer service. This role involves managing office tasks, coordinating repair orders, handling billing, maintaining inventory records, and supporting management with scheduling and reporting.