Brittany Wyche
Macon
Summary
I have a wealth of experience and exceptional skills in providing excellent customer service and improving business processes to help companies succeed. My positive attitude, ability to establish strong relationships with clients, and enthusiasm for business development make me an ideal candidate. Additionally, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Delivery Driver
FedEx
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
Healthcare Concierge
CVS Aetna
07.2023 - 05.2024
- As a customer service representative, I respond to inquiries and resolve issues via telephone, internet, web chat, or written correspondence
- I communicate with our members, provide guidance, and educate them about Aetna's plans, tools, and resources
- Understanding their unique needs, preferences, and knowledge, I help guide members along a clear path to care
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
License Sales Agent
Geico
02.2020 - 06.2023
- Contact leads, schedule appointments, identify customer needs, and market appropriate products and services
- Build and nurture customer relationships, and follow up with them as necessary
- Promptly and accurately assist customers with insurance inquiries, including product sales, eligibility, coverage, policy changes, claims, and billing
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
Certified Nurse Assistant
Atrium Health
07.2014 - 01.2020
- As a healthcare assistant, I ensure patient stability by regularly checking their vital signs and weight
- I also test their urine and record their intake and output information
- Additionally, I strive to provide optimum patient comfort by using available resources and materials, safely transporting patients, responding to their call lights and requests, and reporting patient observations to the nursing supervisor
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
High School -
Southwest High School
Macon, Georgia05.2009
Skills
- Communication
- Active Listening
- Presentation
- Public Speaking
- Fast Typing
- Project Management
- Time Management
- Research
- Analytical Thinking
- Critical Thinking
- Decision Making
- Attention to Detail
- Creativity
- Commitment
- Strategic Thinking
- Persuasion
- Positivity
- Product Knowledge
- Adaptability
- Teamwork
- Networking
- Empathy
- Openness
- Microsoft Office
- Organizational Skills
- Administrative and Clerical Experience
- Customer Service
- Human Resources
- Personal Assistance
- Leadership
- Problem-Solving
- Microsoft Outlook
- CRM
- Package scanning
- Commercial driving
- Delivery logging
- Adaptability and flexibility
- Lifts up to 175 pounds
- Attention to detail
- Clear communication
- DOT compliance
- Order picking and processing
- Clean MVR
Timeline
Delivery Driver
FedEx
05.2024 - Current
Healthcare Concierge
CVS Aetna
07.2023 - 05.2024
License Sales Agent
Geico
02.2020 - 06.2023
Certified Nurse Assistant
Atrium Health
07.2014 - 01.2020
High School -
Southwest High School
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