Brittany Young
Concentrix
Hahira
11
years of professional experience
Results-driven professional with experience in customer service and claims processing. Known for strong critical thinking and communication skills, consistently resolving inquiries and improving operations to enhance service delivery.
Work History
Inbound Call Center Representative
2 Years 8 Months- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to streamline call processes and enhance service delivery.
- Trained new representatives on call handling techniques and company policies.
Entry Level Claims
3 Years 3 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Customer Service Representative
4 Years 2 Months- Resolved customer inquiries, ensuring prompt and accurate service delivery.
- Managed inventory levels, coordinating with stock management systems to ensure product availability.
- Handled escalated customer complaints, employing conflict resolution strategies to maintain satisfaction.
Education
High School Diploma
Associate of Applied Science
Skills
Performance metrics
Up-selling techniques
Timeline
Inbound Call Center Representative
Concentrix
12.2023 - CurrentRead More
Entry Level Claims
Sedgwick
08.2020 - 11.2023Read More
Customer Service Representative
Walmart
05.2015 - 07.2019Read More
Lowndes High School
High School Diploma
Read More
Wiregrass Georgia Technical College
Associate of Applied Science
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