Brittney Grooms
LaFayette
Summary
Motivated professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Blue Cross And Blue Shield Of Tennessee
06.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing member accounts using internal systems for accurate data entry and updates.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Educated customers on plan options, benefits, and coverage details to facilitate informed decisions.
- Adapted to new policies and procedures quickly, maintaining compliance with industry regulations.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensured high satisfaction levels by resolving customer inquiries accurately and timely.
- Compiled data for medical reviews through comprehensive research supporting accurate assessments.
- Addressed billing, medical claims, and account inquiries with prompt responses.
- Facilitated resolution of provider disputes through effective reconsideration management.
- Educated customers on processes to promote first-contact resolution and improve efficiency.
- Delivered friendly service, enhancing overall customer satisfaction through problem resolution.
- Organized tasks strategically to meet service objectives effectively.
- Maintained meticulous records of all customer interactions and transactions.
Special Education Paraprofessional
Rock Springs Elementary School
07.2018 - 05.2024
- Supported individualized education plans by assisting students with learning activities and classroom management.
- Collaborated with teachers to implement adaptive strategies for diverse learning needs in inclusive settings.
- Monitored student progress, providing feedback to educators on behavioral and academic performance.
- Facilitated communication between teachers, parents, and support staff to enhance student support networks.
- Assisted in developing instructional materials tailored to specific learning goals and student requirements.
- Coordinated daily activities, ensuring a safe and supportive environment for all students during transitions.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Customer Service Specialist
The Lytle Barn
02.2016 - 05.2018
- Ensured high satisfaction levels by resolving customer inquiries accurately and timely.
- Compiled data for medical reviews through comprehensive research supporting accurate assessments.
- Addressed billing, medical claims, and account inquiries with prompt responses.
- Facilitated resolution of provider disputes through effective reconsideration management.
- Educated customers on processes to promote first-contact resolution and improve efficiency.
- Delivered friendly service, enhancing overall customer satisfaction through problem resolution.
- Organized tasks strategically to meet service objectives effectively.
- Maintained meticulous records of all customer interactions and transactions.
Academica Affairs Secretary
Georgia Northwestern Technical College
03.2014 - 01.2017
- Ensured high satisfaction levels by resolving customer inquiries accurately and timely.
- Compiled data for medical reviews through comprehensive research supporting accurate assessments.
- Addressed billing, medical claims, and account inquiries with prompt responses.
- Facilitated resolution of provider disputes through effective reconsideration management.
- Educated customers on processes to promote first-contact resolution and improve efficiency.
- Delivered friendly service, enhancing overall customer satisfaction through problem resolution.
- Organized tasks strategically to meet service objectives effectively.
- Maintained meticulous records of all customer interactions and transactions.
Education
Bachelor of Science - Business Administration
Walden University
Minneapolis, MNAssociate of Science - Business Administration
Georgia Northwestern Technical College
Rome, Georgia, GAHigh School Diploma -
LaFayette High School
LaFayette05-2006
Skills
- Conflict resolution
- Collaborative teamwork
- Effective project management
- Proficient in Microsoft Word
- Excel proficiency
- Prioritization and scheduling
- Independently motivated
- Attention to detail
- Quick learner in dynamic situations
Timeline
Customer Service Associate
Blue Cross And Blue Shield Of Tennessee
06.2024 - Current
Special Education Paraprofessional
Rock Springs Elementary School
07.2018 - 05.2024
Customer Service Specialist
The Lytle Barn
02.2016 - 05.2018
Academica Affairs Secretary
Georgia Northwestern Technical College
03.2014 - 01.2017
Bachelor of Science - Business Administration
Walden University
Associate of Science - Business Administration
Georgia Northwestern Technical College
High School Diploma -
LaFayette High School