BRITTNEY HOLLOWAY
Rincon
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
14
14
years of professional experience
Work History
Branch Manager
Surge Staffing
08.2025 - 11.2025
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic plans to enhance customer service and operational efficiency.
- Mentored and trained staff on best practices in sales techniques and customer engagement.
- Analyzed branch performance metrics to identify areas for improvement and drive growth initiatives.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Operations Manager
Cross Dock-Ngroup
11.2023 - 08.2025
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- KPI's
- Financial Tracker
- Daily Margins
Operations Lead
Maersk Global Service Centre
07.2021 - 10.2023
- Managed inbound and outbound deliveries.
- Motivated and trained employees to maximize team productivity.
- Oversaw problem resolution to address barriers to operational efficiency.
- Performed quality control and monitored production efforts.
- Managed and allocated staff and material resources to meet production goals.
- Created and maintained standards to improve adherence to warehouse's technical and safety standards knowledge, according to regulatory and organizational expectations.
Receiving Clerk Lead
XPO Logistics
08.2018 - 07.2021
- Oversaw receipt and processing of incoming shipments.
- Managed inventory and storage of contents.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Lead Account Admin
Oneida Ltd
09.2014 - 05.2016
- Handled day to day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
Lead Traffic Clerk
Matson Logistics
06.2011 - 09.2014
- Developed and managed document tracking procedures and data gathering processes.
- Balanced workload and assigned specific tasks to team members in order to accomplish goals.
- Performed evaluations of labor hours and expenses to maintain budget controls.
- Packed, secured, labeled and applied postage to shipments prepared for shipment.
- Verified orders by reviewing shipping documents and delivered items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
Skills
- Staff Development
- Expectation setting
- Inventory Control
- Employee Motivation
- Processes and procedures
- Process Improvement
- Inventory oversight
- Industry knowledge
- Negotiation
- Operations Management
- Staff Management
- Data Analytics
- Goal-Oriented
- Policy Enforcement
- Strategic Planning
- Schedule development
- Business Development
- Microsoft Office
- Supervising experience
- Leadership
- Quality control
- Computer skills
- SAP
- Warehouse management system
- Supply chain
- Warehouse management
- Customer service
- Forklift
- Operations management
- Typing
- Recruiting
- Driving
- Organizational skills
- Time management
- Mentoring
- Transportation management
Timeline
Branch Manager
Surge Staffing
08.2025 - 11.2025
Operations Manager
Cross Dock-Ngroup
11.2023 - 08.2025
Operations Lead
Maersk Global Service Centre
07.2021 - 10.2023
Receiving Clerk Lead
XPO Logistics
08.2018 - 07.2021
Lead Account Admin
Oneida Ltd
09.2014 - 05.2016
Lead Traffic Clerk
Matson Logistics
06.2011 - 09.2014