Brittney Jones

Key Responsibilities:

• Monitor and evaluate Medicare and Under 65 calls/chats for compliance, quality, and performance using call recording and scoring tools.
• Provide detailed feedback and reporting to management for coaching and continuous improvement.
• Conduct audits and call calibrations to ensure consistency and adherence to quality standards.
• Support sales leadership with real-time coaching and refresher training initiatives.
• Maintain and track performance service level reports weekly and monthly.

• Managed social media channels, creating engaging content and optimizing ad campaigns to drive brand visibility and engagement.
• Developed and executed strategic marketing plans, with a focus on social media advertising, to increase brand awareness and reach target audiences effectively.
• Conducted market research and competitor analysis to inform ad targeting strategies and optimize campaign performance.

• Verified procured service provider information for job records.
• Created agreements for service providers to execute.
• Acquired Certificate of Insurances and W-9's from service providers.
• Administered service provider payment and other inquiries.
• Processed service provider invoices through internal systems.
• Won 2 awards for revising client and service provider payment information that was incorrect.

• Created invoices for clients on Quickbooks.
• Created checks for service providers on Quickbooks.
• Ensured service provider's W-9 was correct.
• Managed trackers for both Clients and Service Providers.
• Gained basic Quickbooks knowledge.