BRITTNEY POFF

• Develop and oversee general operating and capital budgets, ensuring adherence to financial parameters.
• Create and implement budgets that align with company goals and property performance metrics.
• Manage a variety of renovation projects, ensuring timely and cost-effective completion.
• Assist and train managers within the organization, fostering professional growth and team effectiveness.
• Prepare and complete monthly preliminary, accounting month-end, and variance reports with accuracy and timeliness.
• Lead and manage a team of six, promoting collaboration and high performance.
• Maintain delinquency rates under 1.5% for 16 consecutive months, ensuring financial stability.
• Consistently achieve monthly, quarterly, and annual Net Operating Income (NOI) targets.
• Process invoices and create purchase orders (POs) efficiently to maintain accurate records and budget compliance.

• Supported executive leadership, including the CEO, VP, CFO, President, and VP of Client Success, by managing executive-level duties with efficiency and professionalism.
• Demonstrated expertise in planning, prioritization, time management, and organization to handle complex administrative tasks.
• Prepared reports, correspondence, and presentations, and attended meetings to provide administrative and operational support.
• Managed special corporate events and proposals, maintained staff attendance records, and implemented effective inter-office communication solutions.
• Implemented all pre-to-post marketing activities and materials, including print and digital advertisements, booth layouts, email campaigns, promotions, and graphics.
• Played a key role in creating marketing collateral for promoting new and existing products and services, leveraging digital and print advertising, direct mail, social media, and email marketing.
• Built and managed AdWords campaigns, conducting keyword and competitor research and crafting optimized ad copy to boost engagement.
• Tracked analytics for social channels, postings, web traffic, and email campaigns to assess performance and guide improvements.
• Provided support to high-level managers through the development of the annual resources strategic plan, booking, and client development goals.

• Oversaw weekly reports, including notices to vacate, vacancy reports, and activity reports, ensuring accurate tracking of property status and tenant movements.
• Sent renewal letters 120 days in advance for expiring leases, maintaining a high rate of lease renewals and minimizing vacancies.
• Managed the invoicing process, receiving, logging, and coding invoices, and coordinating with the property manager for approval to ensure timely payments.
• Conducted thorough review of lease applications, including application verification, to ensure compliance with community standards and regulations.
• Ensured all vacant apartments were move-in ready, coordinating repairs and cleaning to meet or exceed quality expectations.
• Led the leasing team, ensuring follow-ups were made with prospects to achieve occupancy goals and meet leasing targets.
• Managed resident complaints with a prompt and professional approach, ensuring issues were resolved efficiently and in line with company policies.
• Collected and posted rental payments, issued timely 3-day notices to ensure adherence to monthly delinquency goals.

• Successfully managed 380 units, ensuring smooth daily operations, high occupancy, and resident satisfaction across a large-scale property.
• Coordinated ongoing renovation projects, maintaining quality standards, managing timelines, and ensuring minimal disruption to residents while staying within budget.
• Managed lease renewals, prepared new leases, and oversaw rent collection, including the conversion from tax credit to conventional rents while ensuring full compliance with legal and financial requirements.
• Ensured full compliance with tax credit regulations, expertly navigating the conversion process from tax credit to conventional rents, managing necessary documentation and compliance.

• Developed and executed comprehensive strategies to drive occupancy during the lease-up phase, ensuring successful transitions from construction to full occupancy.
• Led targeted marketing campaigns through digital platforms and traditional channels, promoting property features and attracting prospective tenants. Built the property's brand identity and fostered community engagement, enhancing tenant satisfaction and driving referrals.
• Utilized expert sales techniques to convert leads into signed leases, skillfully negotiating terms to close deals and meet leasing goals.
• Proficient in utilizing CRM systems to manage leads, ensuring timely and effective follow-up to meet leasing targets.

Conducted market analysis to determine competitive rental pricing, identifying trends and adjusting leasing strategies to attract tenants.