Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Richmond

marrietta

Summary

Analytical professional with a background in finance, known for high productivity and efficient task completion. Skilled in financial analysis, risk assessment, and regulatory compliance. Excel at critical thinking, problem-solving, and communication, leveraging these soft skills to navigate complex challenges and deliver results.

Overview

18
18
years of professional experience

Work History

Credit Analyst Supervisor

ATT Wireless
Cerritos
05.2012 - 10.2025
  • Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
  • Led a team of 25 employees, ensuring high productivity and excellent customer service.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.

Payroll Administrator

Alight Solutions
Atlanta
03.2020 - 05.2025
  • Verified employee hours worked against timesheets provided by supervisors.
  • Tracked and processed employee vacation, sick leave, and other time off requests.
  • Stayed up-to-date with current payroll tax requirements and labor laws.
  • Resolved payroll discrepancies and employee payroll queries promptly.
  • Processed new employee paperwork and entered information into payroll system.
  • Ensured accurate calculation of wages, overtime, and deductions to maintain payroll accuracy.
  • Conducted regular payroll audits to ensure compliance with regulatory standards.
  • Processed wage garnishments, child support orders, and other involuntary deductions accurately.
  • Processed and issued employee tax forms (W-2, W-4) and maintained accurate payroll records.
  • Generated various financial reports utilizing software applications such as Excel, Access and QuickBooks Pro.

Payroll Clerk

Department of Veterans Affairs
Las Vegas
05.2019 - 09.2020
  • Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
  • Reviewed changes in personnel policies for accuracy prior to implementation within the department's systems.
  • Provided support during audits conducted by external auditors or government agencies.
  • Processed payroll information for up to 900 employees, including calculating wages and deductions.
  • Provided guidance and training to junior staff members when needed.

Trainee

Northwest Administer
Las Vegas
10.2017 - 05.2019
  • Facilitated training sessions for new employees on company policies and procedures.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained an organized library of all approved SOP documents for easy access by staff members.

Collections and Retention Lead

Time Warner Cable
Los Angeles
07.2007 - 05.2012
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Supported sales team members to drive growth and development.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Collected deposits or payments and arranged for billing.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Excelled in exceeding daily credit card application goals.

Education

High School Diploma -

George Washington Prepartory High School0
Los Angeles, CA
06-2007

Skills

  • Credit analysis
  • Financial modeling
  • Risk assessment
  • Data analysis
  • Regulatory compliance
  • Customer service
  • Payroll administration
  • ADP Payroll Software
  • Time management
  • Microsoft 365 Business

Timeline

Payroll Administrator

Alight Solutions
03.2020 - 05.2025

Payroll Clerk

Department of Veterans Affairs
05.2019 - 09.2020

Trainee

Northwest Administer
10.2017 - 05.2019

Credit Analyst Supervisor

ATT Wireless
05.2012 - 10.2025

Collections and Retention Lead

Time Warner Cable
07.2007 - 05.2012

High School Diploma -

George Washington Prepartory High School0
Brittney Richmond