Brittney Robertson

Results-driven professional with 8+ years of experience in Customer Relationship Management, adept at fostering effortless customer relationships through clear and impactful communication. Proven track record of successfully managing complex projects, resulting in productivity improvements of up to 25%. Skilled in leveraging innovative strategies to enhance customer engagement and boost customer satisfaction. Aspire to leverage my extensive expertise and strong leadership abilities to foster growth and success across dynamic business environments.

Orchestrated and led a high-performing team of 10 members, driving a substantial 20% surge in productivity.

Spearheaded process optimization and fostered cross-functional collaboration as a Subject Matter Expert, yielding a commendable 15% reduction in cycle time.

Exercised keen attention to detail, identifying and rectifying errors in projects prior to completion, resulting in on-time delivery and elevated customer satisfaction.

Proactively mentored and supported team members, fostering a culture of improved performance and heightened employee engagement

• Analytical and Critical Thinking: Demonstrates exceptional problem-solving and critical thinking capabilities, adept at dissecting complex issues and devising effective solutions.
• Strong Relationship-Building: Cultivates robust and lasting connections with clients and colleagues, fostering a collaborative and harmonious work environment.
• Meticulous Attention to Detail: Exhibits a keen eye for detail, ensuring precision and accuracy in all tasks and deliverables.
• Innovative Customer Service and Business Improvement: Pioneers inventive approaches to enhance customer service and drive business growth, constantly seeking improvement opportunities.
• Effective Conflict Management and Diversity Promotion: Skilled at deftly resolving conflicts while promoting diversity and inclusivity to foster a harmonious and welcoming workplace.
• Vendor Management and Customer-Centric Focus: Possesses expertise in effectively managing vendors and an in-depth understanding of customer and associate needs.
• Proficient in Multitasking and Research Using Computer Applications: Able to proficiently handle multiple tasks simultaneously while harnessing computer applications for efficient and thorough research.